Data
Developing a Data-Driven Roadmap
A Presidential Innovation Fellow working with the U.S. Department of Veterans Affairs shares how complex organizations can create data-driven roadmaps.
Blogs
Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.
Words make digital experiences human-centered, and require just as much thought as the branding and code. As federal agencies strive to use human-centered design, they need to remember that words and design work together. See how interfaces rely on language, and how your writing can make or break an experience. Learn principles for UX writing that anyone who works on digital products can apply to their own work.
2021
Making It Easier for People to Find Federal Agencies
Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics.— via USA.gov
Innovating Across Highly-Regulated Industries and the Federal Government
Four lessons learned from the similarities and differences between highly-regulated companies and the federal government.
Social Media
Deep Fakes and Social Media: A Q&A With Alex Cohen
The questions in this post were curated from attendees of the Deep Fakes and Social Media Webinar, hosted by the SocialGov Community of Practice and Digital.gov on May 18, 2021.
Accessibility
Accessible Digital Content: Tips and Tricks
This webinar will present and demonstrate tips and tricks to address several common accessibility errors and issues that occur during digital content creation.
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2021
Accessibility: Usability for Every Ability
Accessibility: Usability for Every Ability—Accessibility enables full participation, and everyone who works on government websites has a role to play in making federal resources accessible and inclusive.— via U.S. Web Design System
ROBOTIC PROCESS AUTOMATION
3 Things You Should Know About the Federal RPA Use Case Inventory
The Federal Robotic Process Automation (RPA) Community of Practice is updating the RPA Use Case Inventory, which provides detailed information on over 300 RPA Use Cases across the federal government.
A/B Testing
How To Navigate Challenges to Successfully A/B Test Your Emails
The article will go over some best practices of implementing A/B testing on your emails.
Communities
8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on Listservs
Are you a Digital.gov Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.
How does USWDS address accessibility? Join us as we share tips and tools for addressing accessibility throughout the lifecycle!
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2021
Plain Language
Positioning Yourself as a Plain Language Editor
Learn how to brand yourself as a plain language expert and get the credit at work that you deserve!
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2021
Digital Communications
Deep Fakes and Social Media
Deep fakes are an emerging threat that can disrupt agencies’ communication efforts and federal agencies should be prepared. Learn about deep fakes on social media, and how federal agencies can plan to combat a deep fake if they are targeted.
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2021
Professional Development
Federal Developmental Opportunities Workshop
The Federal Leadership and Professional Development Seminar Series (FLPDSS) is hosting a cross-agency workshop focusing on developmental opportunities for federal employees.
2021
Social Media
Social Media Spring Session 2021
Join the SocialGov Community of Practice for the latest updates on social media topics including advertising campaigns, content archiving, and podcasting.
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2021
Spotlight Chat
Challenge and Prize Spotlight Chat with National Institute of Standards and Technology (NIST)
Hear from NIST Innovation and Legal teams on the benefits of engaging legal counsel and establishing a legal framework for challenges and prize competitions in an agency.
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2021
Search Metrics
The Federal Web in the Year of COVID-19
The past year was like no other. We take a look at how it affected federal website traffic and search data.
Join the U.S. Web Design System team as they answer the crucial question, “Why use the design system?”
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2021
User Experience
How Testing Your Documents Can Improve Plain Language Compliance
Usability testing isn’t only for websites. Come work with Dr. Ginny Redish and try out three techniques for quick and easy ways to test the usability of your documents.
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2021
Artificial Intelligence
Using Chatbots To Improve Customer Experience
Three federal teams showcase their success using chatbots to improve customer satisfaction, increase availability, and empower their users to accomplish tasks faster.
