User Experience

Creating a New Way for People To Discover Government Benefits

Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies. — via USA.gov

Mar 15, 2022

Lessons from the 2021 Federal Plain Language Report Card

During the Digital.gov and Plain Language Community event, Results of the 2021 Federal Report Card, speaker David Lipscomb gave examples of web content that received both high and low scores in the 2021 Plain Language Report Card. Here’s what we learned.

Mara Goldberg

Gabby Fratanduono-King

Mar 11, 2022

Meet the content strategists who worked to transform FindTreatment.gov to connect people in crisis with the help that they need.

Katherine Spivey

Amanda Costello

Katina Stapleton

From Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech

Anselm Bradford, a front-end engineer at the Consumer Financial Protection Bureau (CFPB), is using his tech skills to protect American consumers.

Chris Kuang

Mar 07, 2022

Tips to help you improve access to your non-English digital content.

Watch Video

Michael Mulé

Laura Godfrey

Ammie Farraj Feijoo

User Experience

Call for Participation: 2022 Government UX Summit

Learn more about the User Experience Summit submission process, and submit your presentations for consideration!

Jean Fox

Beth Martin

Jan 19, 2022

Policy

Go-Live Checklist for Federal Websites

Covering the breadth of federal web policy, the new downloadable checklist organizes policy requirements into nine categories and explains what your agency needs to do to meet each requirement.

Rachel Flagg

Jan 13, 2022

Learn how to overcome resistance to data analytics and visualization, ask the right questions, and improve customer experience.

User Experience

Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing

Learn how we used GitHub to conduct a card sort and tree testing to improve the information architecture for onrr.gov.

Shannon McHarg

Maroya Faied

Lindsay Goldstein

Jan 06, 2022

Plain Language

Keynote Speaker Recap: Would More Plain Language Have Saved Us From the Worst of the Pandemic?

A summary of Cynthia Baur’s keynote at the 2021 Plain Language Summit.

Katherine Spivey

Mara Goldberg

Gabby Fratanduono-King

Jan 04, 2022

Plain Language

Webinar Recap: Key Takeaways on Simplifying Hazard Communications With Plain Language

An overview of the presentation by Danielle Nagele of NOAA at the 2021 Plain Language Summit. Learn how she and her team used feedback to decrease confusion and increase impact.

Rebecca Nelson

Jan 04, 2022

David Lipscomb from the Center for PL will review the results of this year’s Federal Plain Language Report Card and answer questions.

Katherine Spivey

Katina Stapleton

David Lipscomb

Strategy

Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy

Learn how digital service teams in government navigate through the currents of organizational culture and implement change at their agencies.

Ruxi Giura

Sep 28, 2021

On 9/21/21, PLAIN’s Fourth Federal PL Summit showcases federal employees’ plain language projects. Topics include COVID-19 agency responses, accessibility, user experience, and career enhancement.

Katherine Spivey

Katina Stapleton

User Experience

Building a Bureau-Wide Usability Collaboration Group: Lessons Learned from the U.S. Geological Survey

Learn about the U.S. Geological Survey’s Usability Collaboration Area in this short interview with the group’s organizer.

Holly Chandler

Sep 01, 2021

In this second part of our analytics case study series, we’ll address how to pull reporting and conduct analysis through the lens of your analytics strategy.

Research

Involving End Users at All Stages To Create Actionable Science Products for Complex, Real-World Issues

How co-production methods increase the usefulness of scientific results, products, and tools

Holly Chandler

Aug 13, 2021

User Experience

A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic

A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic—UX interns go through the redesign and testing process of a homepage graphic to communicate the scope the site.

Aug 12, 2021

In this two-part Analytics Case Study, we’ll speak with the GSA’s FedRAMP team about their analytics strategy, data collection, reporting, and subsequent decision-making for a new site launch.

Tim Lowden

Freddie Blicher

Betsy Steele

Join Digital.gov’s Web Managers Community as they host a discussion with panelists from the Lab at OPM, National Institutes of Health, Navy Bureau of Medicine and Surgery, and Presidential Innovation Fellows. The panel will discuss how to align culture and digital strategy to build better digital services.

User Experience

Creating a New Way for People To Discover Government Benefits

Lessons from the 2021 Federal Plain Language Report Card

Plain Language + Compassion Help People in Crisis

From Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech

Language Connections: Tips to Create, Maintain, and Present Non-English Digital Content

Call for Participation: 2022 Government UX Summit

Go-Live Checklist for Federal Websites

Overcoming Your Fear of Data

Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing

Keynote Speaker Recap: Would More Plain Language Have Saved Us From the Worst of the Pandemic?

Webinar Recap: Key Takeaways on Simplifying Hazard Communications With Plain Language

Results of the 2021 Federal Report Card

Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy

2021 Federal Plain Language Summit

Building a Bureau-Wide Usability Collaboration Group: Lessons Learned from the U.S. Geological Survey

FedRAMP & DAP Case Study Part 2: Reporting and Decision-Making

Involving End Users at All Stages To Create Actionable Science Products for Complex, Real-World Issues

A User-Centered Approach: Simplicity and Complexity in a Homepage Graphic

FedRAMP & DAP Case Study Part 1: Assessing Analytics Strategy

Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy

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