News and Updates

With the recent launch of the Core Federal Services Council—which seeks to improve the customer experience for core federal programs by ensuring use of customer feedback data and identifying strategies—building on the Feedback USA pilot, the Federal Front Door and other customer experience initiatives, 2016 may in fact be the Year of the Customer. But,

It is very refreshing to see the large contingent of government communicators who are always seeking to do their job better, with a well-founded desire to provide those they serve with an enhanced experience. Based on a few examples, such as the many listserv emails that are sent across agencies, DigitalGov’s constant content stream and

The art of storytelling has been around since the dawn of mankind. Storytelling remains relevant today, and a recent effort by the Environmental Protection Agency (EPA) shows how agencies can use storytelling to showcase great projects while also teaching employees new communication strategies. Over the past year, Chris Reed, an environmental protection specialist in EPA’s

Structuring your content for portability across media platforms gives your agency the ability to not only place your message on other properties, but gives you the assurance that your information will always be up-to-date across multiple platforms. This ability is never more important than during an emergency, whether it is a natural disaster or a

Today we take another step forward helping government develop the technology that the public and taxpayers deserve. I’m pleased to announce the creation of GSA’s third service, the Technology Transformation Service; the launchpad to set us up for the next big expedition for the federal government in technology.

Last month, I worked to create a “Citizen Science Passport” for the federal agencies participating in the USA Science and Engineering Festival. Seven federal agencies offered some form of crowdsourcing or citizen science activity at their booths such as the U.S. Department of Agriculture’s exhibit on food safety or Environmental Protection Agency’s build-your-own air monitoring

The federal workplace is abuzz these days with talk about open data and how agencies can leverage that data through APIs. According to the federal Open Data Policy, data should be managed as an information asset, and making it discoverable and usable (in other words, open).

Summary: Improving the way you engage with the White House through our online petitions platform In July 2015, we announced a big change in the way we would answer petitions on We the People. We committed to responding to you within a 60-day timeframe, whenever possible. We assembled a team of people dedicated to getting your policy questions and

Well-executed partnerships can create better solutions and place them on a bigger platform. Poorly executed ones, on the other hand, can send federal agencies into a bureaucratic tailspin. To partner or not to partner: That is the question. “If you are going to do one, don’t do it because it seems like a good idea,”

The agile transformation at the Census Bureau started several years ago after GAO recommended Census implement a standard Systems Development Lifecycle (SDLC).

There are many scary tales in the world of knowledge management and data management. Tales of missing data that was lost through the administrative cracks, such as the story of the missing Apollo 11 moonwalk tapes that most likely were erased by accident. Or the 36-year search for the original Wright Brothers’ patent, which was

ComScore released a report with a lot of great data about how mobile digital media usage continues to explode in 2016. It has 70 pages of charts and information to digest. Here are seven key mobile trends and takeaways: Smartphones are exponentially driving digital media usage. Digital media has tripled since 2013 and digital media

You probably have heard this before, or may even hear it all the time, “Content is King.” What that means is, that in today’s fast moving digital communications age, with social media as the driver—organizations (agencies) must have a content plan to stay relevant.

Armed with the knowledge that ‘most studies suggest that losses are twice as powerful, psychologically, as gains,’ federal change agents can better prepare for possible cultural resistance as they begin to implement agile practices at their agencies. There are a variety of resistant-to-change personas (change is painful for most of us, but we dislike it

Lately, we have been hearing a lot about microsites—CDC’s Zika Virus microsite provides up-to-date information on the virus—but the big question is: What are they? A microsite is a single or small collections of pages that are meant to encourage user interaction while conveying information. A microsite has the power to educate consumers regarding a

Ten months ago, I wrote about the rise of the post-app world in which mobile personal assistants would do the work of five to 10 apps combined. These mobile personal assistants, now known as chatbots, would work through conversational interfaces (voice and instant messaging, for example). The idea is to build more natural interfaces for people

Business people and developers must work together daily throughout the project.—Agile Manifesto My team has experienced a lot of change in the past few weeks. We were a team of seven, and now we’ve been reduced to two. We’re off-boarding two developers, a content specialist, and the product owner, and we’re onboarding a new content

A branch that does not stick to its source of nutrition will wither away and die. Just ask anyone who has received a bouquet of beautiful flowers about how long they really last. In the same way, as communicators we must stay connected to our audience, or we risk the chance of fading away into

The world’s toughest challenges require out-of-the-box thinking. But how can agencies facilitate intentional, structured collaboration that leads to this thinking? Gamification. To address issues ranging from maritime piracy to Naval energy use to 3D printing, the Navy uses gamification via MMOWGLI, the Massive Multiplayer Online Wargame Leveraging the Internet. MMOWGLI is an online gaming platform that

Do you have a scientific issue to address? Wish you had dozens, hundreds, even thousands more people helping you out? There’s help out there, and now that help is easier than ever to find.