News and Updates

Innovative work, news, and ideas from people and teams in government

Placeholder Text: Think Outside the Box

The verdict is in. Placeholder text is harmful in search boxes. Searchers are on your site to complete a task. Having placeholder text inside a search box distracts from the task and it reduces the usability and accessibility of the search box. Placeholders look simple, but are in fact very tricky to use. When people

Nov 24, 2014

Institute of Education Sciences – Usability Case Study

After struggling with jargon-filled solicitations and a confusing website, some applicants were ready to give up on seeking grants from the Institute of Education Sciences (IES). Their complaints prompted a Plain Language makeover for the Institute’s funding materials. As the research arm of the U.S. Education Department, IES’s mission is to provide rigorous and relevant evidence

Nov 14, 2014

World Usability Day 2014 theme: Engagement

There are many buzzwords thrown around in the digital government universe, but the most impactful ideas are rooted in one action: engagement. Whether it is a tweet, a mobile app, or a community of practitioners, every digital program or service requires interaction between an organization and its customer. Engagement is also the foundation of all

Nov 13, 2014

Get More Health Content for Your Websites, Apps, and Social Media

Several federal agencies and offices have worked together to create a free and easy way for public health partners to incorporate our Web content, images, video, data, and infographics into other sites, apps, and social media. Through digital media syndication, the science-based resources of the Department of Health and Human Services (HHS), Centers for Disease Control and

Nov 10, 2014

4 Tips on Great Survey Design

Whether they pop up while perusing an e-commerce site or land in your inbox after your bumpy flight in from Chicago, surveys are used in many different industries to gauge customer satisfaction and glean insight into user motivations. They are a useful tool in the kit of a user experience designer or anyone

Nov 10, 2014

Welcome to User Experience Month!

One challenge with digital government: it’s hard to see people. If you work at a U.S. Post Office, you interact with your customers, talk with them, and even see what they are feeling by looking at their faces. You can understand their experience fairly easily. In the digital world, technology decreases physical distance but increases

Nov 07, 2014

DigitalGov University is Making Changes Thanks to You

DigitalGov University took the pulse of our participants this spring and found that our audience wants more information about events, wants us to better communicate the value of programs and wants more access to our programs. DigitalGov University (DGU) is a platform for feds to share ideas, experiences and techniques to meet 21st century public

Nov 07, 2014

Rail Crossing Locator App Now Available on a Second Platform

You don’t need to be a rail buff to want to download the Federal Railroad Administration Rail Crossing Locator app. Parents, outdoor enthusiasts, emergency responders, school officials, motorists and many others will find value in locating area highway-rail crossings. The aim of the app is public safety and the Department of Transportation

Nov 06, 2014

The API Briefing: Brainstorming Ideas for Apps

Data.gov has 130,000+ datasets (as of November 3, 2014) many of which are designed for application developers. In previous columns, I’ve showcased some of the great applications built using federal APIs. Have you wondered where the idea for an app came from? Some developers start with an idea and then look for the API that

Nov 05, 2014