News and Updates

Approximately 18% of websites have implemented Responsive Web Design, according to the audit of websites Guy Podjarny completed in November. That’s more than 7% growth since his previous audit in January 2014. That number may seem low with the popularity of Responsive Web Design and the preference of mobile websites from users, but implementing responsive Web

Running a government website or social media account is complex: while trying to meet your agency’s mission goals and your customers’ needs, you also have to keep track of issues like ethics, information security, privacy, and accessibility. It’s enough to make your head spin. Luckily, no one … errr … no online communications person …

With public expectations at an all-time high, and trust in government nearing all-time lows, agencies need to step up their game. Veterans, seniors, students, taxpayers—all Americans—deserve the best service from their government. Here are our predictions for how the federal government will improve customer service in the coming year: 1. Many agencies will create a

In January on DigitalGov, we’ll highlight pieces looking at trends we see coming in the digital government space in 2015 and beyond. We have lined up articles around: Customer Service Data 3D Printing at NIH and NASA Accessibility Mobile, and Training. Check back Monday, when we kick-off the month with 15 Government Customer Service Trends.

Personas are a tool that organizations can use to learn more about their users. They are used to learn as much as you can about end users in order to better the product or service you provide.

The new Border Wait Time app from U.S. Customs and Border Protection (CBP) is a one stop shop for cross border travelers, displaying estimated wait times and open lane statuses at U.S. land ports of entry. Travelers can also locate ports of entry

As I mentioned in a recent blog post about image search, we’re avid users of Elasticsearch for search. We also recently ported another vital part of our system to Elasticsearch: analytics. This post is a technical deep dive into how our analytics system works, and specifically how and why we used Elasticsearch to build it. Background DigitalGov Search is

According to some experts, over 80% of Americans will make a least one New Year’s resolution. So, if you are looking for a way to improve yourself while helping others, think about making a resolution to learn how to build a mobile app that can be used in disaster relief.

Phablets, the popular term for smartphones with screen sizes from 5.5 to less than 7 inches, increased in popularity this holiday season. According to Flurry, 13% of new device activations in December were phablets, jumping from 4% in 2013. Back in October, the International Data Corporation (IDC) predicted that “phablets” would outship tablets in 2015.

As agencies strive for success in digital government, they often need to open their virtual doors and meet the public in new and evolving spaces. Federal Student Aid meets its audience in the 21st century public square at monthly #AskFAFSA sessions. During the live

Usability testing has provided our organization many important insights to improve our Web presence. Since the early 2000s, the National Library of Medicine (NLM)’s Web teams have actively sought and used usability testing tools; we have run “full service” usability testing almost yearly for various Web properties

When the Americans with Disabilities Act (ADA) was passed in 1990, there was no Facebook, Twitter, or LinkedIn. Since then, the number of social media channels, and their use for communication among all demographics, has grown exponentially. Unfortunately, however, despite newer ways to reach individuals living with disabilities, many individuals in this community face challenges

As we round out 2014, we’re reflecting on the exciting year we’ve had at DigitalGov since we launched in February. Our mission is to share information and resources from agencies across the federal government that are working in the digital space, and highlight the services and communities that can help you meet your digital government

Social media for public service is a diverse field that uses platforms and data from both the private and public sectors to improve citizen services, make them easier to access and deliver them more cost effectively.

In Design Secrets of the World’s Best e-Government Web Sites, the Asia-Pacific online communications powerhouse FutureGov singles out eight national e-government portals as the best-designed in the world, and identifies the best practices these sites exemplify. “Ultimately, these websites are the best in the world because they are designed to

QR codes, apps about whales, bullying and railroad crossings, challenges of responsive Web design and mobilizing charts and tables were the things you were most interested in this year. We publish mobile trends every Tuesday and feature a government mobile app every Thursday on the mobile channel of DigitalGov. In addition, we do recaps of MobileGov

Crowdsourcing is a critical corner of the digital government landscape, and our December theme articles have covered the topic from a variety of angles. Before we head into January, where we will discuss upcoming trends on the digital horizon, we sat down to learn more about the evolution and future direction of federal crowdsourcing initiatives

There’s what you expect your audience to think, and then there’s what your audience is actually thinking. Sometimes, these can be entirely different. But, you won’t know unless you test it. For the release of the 2014 Consumer Action Handbook (CAH), the Federal Citizen Information Center’s marketing team piloted a series of videos. The videos

While we’re anticipating the Section 508 refresh, many government digital media teams are facing the task of incorporating WCAG 2.0 standards (Web Content Accessibility Guidelines) in their projects despite having limited staff resources and budget constraints. We can use creative solutions, such as crowdsourcing, to overcome those challenges and make our works accessible. Our teams

NORAD’s Santa Tracker is available for download again! Here are five things I learned from the magical NORAD Tracks Santa app to keep my nieces, nephews and neighborhood children entertained this holiday season, even if I don’t remember how many of them