Lessons learned in the areas of people, processes, and tools from early efforts in the Air Force’s journey to a multi-cloud environment.
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2020
News and Updates
Innovative work, news, and ideas from people and teams in government
Learn about the skills and needs of American readers, how we are failing our audiences, and ways to do better.
2020
This Week's IDEA
Promote Continuity to Better Support Customer Journeys
This week, we’re exploring what it means to promote continuity, and we’re taking a look at ways to use service design to deliver a great experience.
See how the U.S. Food and Drug Administration crowdsources to identify potential health risks.
2020
What’s new in USWDS 2.7.0
Release Notes: What’s new in USWDS 2.7.0—Read more about these components on our website, but we’re excited to start releasing the first of a number of new design system components planned for 2020!— via U.S. Web Design System
Findability
Experimenting with SpecialAnnouncement Markup (Updated June 09, 2020)
What USA.gov learned during its pilot with SpecialAnnouncement markup to make COVID-19 information easier to find in search results, now updated to reflect changes by major search engines.
We will define product management, discuss how it’s used in the government context through a case study, and arm listeners with practices to use and evangelize product thinking.
2020
Learn how organizations can securely collaborate using cryptographic technologies.
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2020
Join SocialGov, the federal government’s social media community of practice, for our virtual Spring Session!
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2020
For those seeking ways to internally re-skill their workforce for digital transformation, a look at mythology reveals a recurring theme where those answering the call are involved in an iterative cycle of ’leveling-up’, a theme that may help change-agents set conditions for successful retention and growth of organic digital talent.
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2020
History Hub is a crowdsourcing platform that helps the public find historical records.
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2020
Connecting Americans to Coronavirus Information Online
The American people need access to the most up-to-date public health guidance and information on coronavirus testing facilities. To help Americans find coronavirus information online, incorporate Schema.org’s new standard tags into all web pages related to COVID-19.— via The White House
Customer Experience
A Guide For Agencies Building CX Capacity
GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.
Acquisition
Experimenting with the Micro-Purchase Threshold
Through the use of an open-source procurement process, we created an experiment others can replicate to encourage Agile thinking.
DAP Learning Series
An Introduction to the Basics of DAP
New to DAP? No problem. Join us to learn about the reporting interface, common terminology, and basic reports. This 2.5 - 3 hour session is designed for novice users to “get off the ground” with DAP and Google Analytics.
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2020
How We Work
Strengthen Your Organization’s Vision Through Collaboration
Inclusive visioning helps accelerate successful outcomes. To help agencies innovate from within, bring people together to make big IT Modernization strategies come to fruition.
A Token of Our Affection: A Field Guide to USWDS 2
18F recently worked with the Cloud.gov team to update their public site to the U.S. Web Design System, 2.0. The USWDS provided concepts they were able to use to translate designs into code a lot faster, and deliver higher fidelity results. Check out their USWDS field guide!— via 18F
In this webinar, we will answer commonly asked questions about cloud.gov and explain how using cloud.gov enables development teams to deploy applications quickly and securely.
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2020
Let’s Talk Shop: How USAGov Outreach Connects With Agency Partners
USAGov Outreach connects with agency partners in a variety of ways—if you’re from a federal agency looking for new ways to reach your audience, learn about partnering with USAGov!— via USA.gov
This Week's IDEA
Listen to Customers by Asking the Right Questions
This week, we’re exploring what it means to listen, and we’re taking a look at ways to use feedback to drive continuous improvement.
