Join the U.S. Web Design System team as they answer the crucial question, “Why use the design system?”
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2021
News and Updates
Innovative work, news, and ideas from people and teams in government
User Experience
How Testing Your Documents Can Improve Plain Language Compliance
Usability testing isn’t only for websites. Come work with Dr. Ginny Redish and try out three techniques for quick and easy ways to test the usability of your documents.
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2021
Artificial Intelligence
Using Chatbots To Improve Customer Experience
Three federal teams showcase their success using chatbots to improve customer satisfaction, increase availability, and empower their users to accomplish tasks faster.
Building a User-Centered Data Strategy
Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively.— via 18F
Artificial Intelligence
Artificial Intelligence for Homeland Security: Developing the Strategy
The Department of Homeland Security (DHS) will present the work that led to the creation of the DHS AI Strategy to interagency partners.
2021
2020 Annual Review
Search.gov Year in Review—Search.gov recently released their annual report that looked at federal search traffic during 2020. Between the COVID-19 pandemic, social unrest, and environmental emergencies, 2020 was truly an extraordinary year. The COVID-19 pandemic changed search patterns and volume significantly. Some topics saw as high as a 500% increase in volume, while others dropped 90%. Forms, usually one of the top needs, saw a steady level of demand but still dropped to 5th place in 2020 due to other emergent needs.— via Search.gov
How to Present Like a Pro
How to Present Like a Pro—When you are presenting on streaming video, you are essentially doing the same thing as a television news anchor. Try these common methods that television presenters use daily to improve your presentation skills in the “zoom” era.— via Digital.gov
6 Ways To Navigate the Civic Tech Sea of Newness
Two former private-sector marketers now serving as Presidential Innovation Fellows share tips for building relationships and finding your way as a civic technologist.
DAP Learning Series
Tag Managers Part 2: Configuration Framework
This session will help DAP users configure and use their tag manager, to augment their reporting on more advanced interactions with their websites.
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2021
Innovation
TTS Reflects: Black Histories to Celebrate Year-Round
Black history is American history. In this blog, TTS employees share how Black history makers can inspire our work and innovation year-round.
Join the U.S. Web Design System team as we look at what’s in USWDS 2.11.0, our latest release.
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2021
Next for the U.S. Web Design System
What’s Next for the U.S. Web Design System—In 2020, we brought together researchers, designers, engineers, and policymakers to conduct research across dozens of federal agencies to help support emergency response efforts related to the COVID-19 pandemic. Today we released a new and exciting report and strategy that outlines what’s next for the design system and our community.— via U.S. Web Design System
Plain Language
Plain Language: Accessibility for Content
Come join us as we focus on concerns and opportunities shared by the Section 508 and plain language communities in Government!
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2021
The purpose of the event is to raise awareness about 10x’s newest round of idea selections. We want attendees to learn about 10x, understand what it takes to submit, and feel empowered to submit.
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2021
Privacy
Security is Everyone’s Responsibility: Delivering Secure, Usable Login for Government
How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.
Marketing
Five Insider Secrets to Engaging Emails
Engaging readers who receive hundreds of emails a day is not easy, but it starts with the most critical starting point—empathy for their time.
DAP Learning Series
Tag Managers Part 1: The Data Layer
This session will help the audience expand analysis capabilities by using the tag manager data layer!
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2021
Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!
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2021
Learn what’s next for the U.S. Web Design System and our 2021 Roadmap—what we’re planning to do this year, and why we’re planning to do it.
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2021
The New FedRAMP.gov
The New FedRAMP.gov—FedRAMP is excited to announce the launch of our revamped website. Thanks to feedback from our partners and stakeholders, the website has an improved user experience that makes FedRAMP information and resources more accessible. The website provides more in-depth information about FedRAMP’s authorization process, enabling agencies, Cloud Service Providers (CSPs), and Third-Party Assessment Organizations (3PAOs) to easily access pertinent information related to their role in the FedRAMP Authorization process.— via FedRAMP
