A happy compromise between people-first and plain language
Find out how the National Institute of Corrections is using people-first plain language in its communications. See what words and phrases they’re changing.
User Experience
User experience involves every interaction a user has with an agency.
More News and Events on User Experience
448 posts
Building Beta: The Foundation
The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach.— via USA.gov
USER EXPERIENCE AND WEB MANAGERS
Increasing public participation in user research
Join GSA’s 10x team as they share their report on creative incentives and tools for increased public participation in user research.
Watch Video
2023
How to manage a federal website
Managing government websites is a targeted exercise. Here are 5 steps to help you build and maintain a successful one.
Bringing design in-house
What is design, who are designers, and how can they help your agency? Learn how to build a design team that can help your agency solve “wicked problems” and be more innovative.
Web Managers & Web Analytics
Continuously improve your website by using customer feedback and web analytics: An IRS case study
Get tips and lessons learned from the Internal Revenue Service on how they collect user feedback and use web analytics to improve applications.
Watch Video
2023
Continuing our look at user profile patterns
2022
Sunsetting Go.USA.gov: Final User Statistics
The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service.— via USA.gov
USER EXPERIENCE AND MULTILINGUAL
USAGov: Usability Test Reports
Join us for an overview of usability test reports on the next version of USA.gov.
2022
Incorporating Evaluation into Digital Forms
The American public spends approximately 11.5 billion hours per year filling out federal government forms. Form complexity can result in lack of submission or completion, and errors on forms can cause processing delays and affect whether the form is accepted — which can have far-reaching consequences. Learn how Five GSA offices and the American public worked together to improve federal forms.— via General Services Administration
We’ll discuss our approach to developing User Profile design patterns, look at some specific guidance, and talk about why it’s so important.
2022
WEB CONTENT and USER EXPERIENCE
Improve Your Website With User Testing
Get tips and lessons learned from the Environmental Protection Agency on how to conduct user testing to improve customer experience.
2022
User Experience
DHS Usability Testing Kit — So Easy, Anyone Can Do It
Join us for an overview of the Department of Homeland Security’s new Usability Testing Kit, including its four approaches to usability testing.
2022
USWDS LANGUAGE SELECTION PATTERNS
USWDS Monthly Call - September 2022
How do we help users find content in their preferred language? Join us as we take a closer look at the language selection patterns we’re developing for USWDS.
2022
Plain Language
2022 Federal Plain Language Summit
Join the best and brightest plain language practitioners from across the federal government.
Posts by
Katina Stapleton
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Katherine Spivey
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Shuly Babitz
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Katy Karnell
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Donna Ledbetter
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Sheila Walsh
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Stanley Dambroski
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Dr. Rachael Bradley Montgomery
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Heather Holland
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Laura Rabuck
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Amanda Damewood
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Stephanie M. Morrison, MPH
2022
USWDS Inclusive Design Patterns
USWDS Monthly Call - August 2022
Join us to learn more about design patterns and how they fit into the design system.
2022
DHS Usability Testing Kit
Usability testing is a way to learn how easy or difficult it is for people to use something by observing them actually using it. The resources provided in this kit can help you systematize the process, produce reliable findings, and generally expand your ability to test service materials (i.e., paper and digital forms, mobile applications, web pages, etc.) thoroughly with real users — before you launch them out into the world.
User Experience
2022 Government UX Summit
A two-day summit—June 7 and June 8—with experts who will share their experiences as UX practitioners in the federal government.
2022
IT Modernization
Technology-boosting TMF Investments Deliver Benefits for the American Public
The Technology Modernization Fund (TMF) is working to transform the way the government uses technology to deliver for the American public in an equitable, secure and user-friendly way. It strategically invests in priority IT modernization projects that are aligned with the fast pace of changing technology and agency needs. Here are a few examples of how the TMF has invested in multiple projects that are helping many agencies deliver what people need when they need.
USAGov Content Design Team: 2021 Highlights
USAGov Content Design Team: 2021 Highlights—Our mission at USAGov and USAGov en Español is to make it easy for anyone to find and understand the government information they need. We’re excited about what we accomplished in 2021; we connected with the public 117 million times through our websites, social media, email, and phone and chat contact center support. And with our “data first” mindset, we’re more confident that our content is addressing our users’ needs.— via USA.gov
