News and Updates

There are several things federal agencies need to think about in the mobile space. Is my website responsive, so that consumers can view it on any device (desktop/laptop, tablet, smartphone)? Do I have mobile apps that fill citizen needs? But does texting have a place in the U.S. government, as we strive to serve citizens

On October 19th, NIH brought together nearly 1,500 digital and health experts in person and via webcast. The event featured two keynote speakers and panels that showcased the unique perspectives of patients and caregivers, health

First, McDonald’s started serving breakfast all day. Now, Twitter announced it is dropping its 140 character limit for tweets. Black is white, up is down. Or is it really that big a deal? Is Twitter just keeping itself relevant in the battle for your content? LinkedIn and Facebook were first with their strong push for organizations to

What is mobile-friendly? Mobile-friendly simply means your visitors can use phones and tablets to visit your website and have a user-friendly experience. Many of us get toward the end of mobile site development and really do not know if what we created is “mobile-friendly.” We think we have followed all of the mobile best practices

Author writes: Additionally, the method utilized a myriad of factors for the purpose of incentivizing production to hit record-high levels of magnitude in the equivalent time period. Author thinks: My work sounds serious, impressive and interesting. Reader thinks: Huh? Technical writers are great—some of my favorite colleagues are technical writers. But technical writers often need

The Terrestrial Mollusc Key mobile app from the Department of Agriculture is specifically designed to assist in the identification of adult terrestrial slugs and snails of agricultural importance.

It may seem like issuing an open challenge to the American public is a novel form of federal procurement, but it has quickly become an effective way of generating fresh solutions to enduring problems. In every community, there are those who use their knowledge and experience to guide their neighbors down new paths. The federal

Today, the White House Office of Management and Budget (OMB) is proposing for the first time in fifteen years revisions to the Federal Government’s governing document establishing policies for the management of Federal information resources: Circular A-130, Managing Information as a Strategic Resource.

A review of the Digital Analytics Program (DAP) data confirms what many are already saying: Content is being viewed on mobile devices more than ever before, and the percentage of sessions via mobile devices is growing.

DigitalGov’s theme this month is mobile moments, which explores the impact of mobile applications in the federal government.

The White House is marking Back to the Future Day with a series of conversations with innovators across the country. Follow along here.

The New York Times recently published a report evaluating the cost of mobile ads on news websites and found that on many of the major sites, the ads were taking as much bandwidth and time as the content (if not more, in some cases). This comes after the recent hubub over Apple starting to allow

Get your customer personas right, and you will improve the customer experience (CX) for the rest of your audience. That’s advice Rick Parrish from Forrester Research gave in response to an audience question during the September 29 DigitalGov University webinar on the state of CX in the federal government. Your key customers are those that are most important to the organization, and often most

Launched just three years ago, the Digital Analytics Program (DAP) continues to drive the 2012 Digital Government Strategy’s mission to improve the citizen experience by streamlining the collection and analysis of digital analytics data on a federal government-wide scale. The DAP officially launched on October 15, 2012 with a release of its first version of

Recently, I shared some suggestions and personal lessons learned for agencies either shopping for a new CMS or preparing to revamp their content strategy and workflow. Let’s take things one step further and focus on arguably the most important parts of your CMS: the content creator or user. Arguments can be made that content is the most

18F is an open-source team. We currently have hundreds of publicly available repositories, with dozens under active development. We’ve had numerous contributions from colleagues within government, and contributions from members of the public. But in the next few weeks, we are going to run an experiment: we want to contract for contributions. And we want

Too often, usability and accessibility are confused with each other by our clients (stakeholders). They shouldn’t be, because while they are related, they are very different. So, how do you bring these two concepts together? They should really be working side-by-side throughout the ENTIRE process. This might seem like a no-brainer but it can be

We wanted to take a look at overall browser usage now that DAP has a few years of data, and the changes tell an interesting story. Here’s a breakdown of the percent of total sessions of the top five browsers during the last three years.

INTERPOL Washington—What is it? It’s a movie. It’s the latest spy novel…No, it’s a mobile app from INTERPOL Washington, a component of the U.S. Department of Justice. INTERPOL Washington, the United States National Central Bureau, serves as the designated representative to the International Criminal Police Organization

The FTC’s second Spanish-language fotonovela is about scams that promise you can make money selling high-end products or brand-name merchandise. If the pitch sounds familiar, that’s because the story is based on facts from a recent [Federal Trade Commission] FTC lawsuit against a