Digital governance at GSA
A peek into GSA’s internal processes for managing their websites and improving digital experience.
Content Strategy
Make use of content strategy to deliver great digital experiences.
More News and Events on Content Strategy
633 posts
Three Tips for Using Facebook and Instagram Stories
At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media. Using stories has helped us increase our engagement rate and our number of followers as we deliver helpful information to people. Stories may be a good addition to your agency’s social media strategy, too. These three tips can help you get started.— via USA.gov
Strengthening information accessibility for consumers with limited English proficiency
We listened to feedback from people who use our materials in various languages to make sure people could find the information they need most, in the language they prefer. Now we’re relaunching our pages in multiple languages.— via Consumer Financial Protection Bureau
How to manage a federal website
Managing government websites is a targeted exercise. Here are 5 steps to help you build and maintain a successful one.
Revisiting who uses ONRR.gov: refining personas
We’ve conducted several studies where we’ve noticed gaps in our onrr.gov personas, so we decided to revisit them.— via Office of Natural Resources Revenue
Accessibility Testing for onrr.gov
How do you make sure a website is accessible? This blog post outlines the four steps the Office of Natural Resources Revenue (ONRR - pronounced like "honor") at the U.S. Department of the Interior took to verify accessibility.— via Office of Natural Resources Revenue
Continuing our look at user profile patterns
2022
Sunsetting Go.USA.gov: Final User Statistics
The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service.— via USA.gov
We’ll discuss our approach to developing User Profile design patterns, look at some specific guidance, and talk about why it’s so important.
2022
WEB CONTENT and USER EXPERIENCE
Improve Your Website With User Testing
Get tips and lessons learned from the Environmental Protection Agency on how to conduct user testing to improve customer experience.
2022
USWDS LANGUAGE SELECTION PATTERNS
USWDS Monthly Call - September 2022
How do we help users find content in their preferred language? Join us as we take a closer look at the language selection patterns we’re developing for USWDS.
2022
Plain Language
2022 Federal Plain Language Summit
Join the best and brightest plain language practitioners from across the federal government.
2022
GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program
GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program—Since 2012, over 200 Presidential Innovation Fellows have supported initiatives at more than 50 agencies, providing expert advice in specialized disciplines such as artificial intelligence, data strategy, product management, human-centered design, software development, and digital strategy. These efforts have enhanced agencies’ abilities to provide the best customer experience for their stakeholders and the public. The PIF program plans to celebrate the anniversary over the next year with activities to highlight the program’s impact and community since it launched.— via General Services Administration
Community Research Explores Ways To Improve Access To Multilingual Content
A group from the Multilingual Community noticed inconsistencies in access to languages other than English across government websites, and have started working on a solution.
Content Design for beta.ADA.gov: Writing for Action and Flexibility
Content Design for beta.ADA.gov: Writing for Action and Flexibility—18F worked with a team at the Department of Justice to redesign ADA.gov. They helped them launch beta.ada.gov, and designed new content for some of the most sought-after ADA topics.— via 18F
Plain Language
Increase Your Impact With Plain Language
Get tips and lessons learned from the U.S. Department of Justice Civil Rights Division on using plain language to increase their impact and influence.
2022
Sunsetting Go.USA.gov: Frequently Asked Questions
Sunsetting Go.USA.gov: Frequently Asked Questions—For more than a dozen years, government employees have used the Go.USA.gov URL shortening service to turn long government and military URLs into more manageable short URLs. On September 18, 2022, the U.S. General Services Administration (GSA) will sunset Go.USA.gov. If you’re a Go.USA.gov user, these answers to common questions can help you know what to do to prepare for the end of the service.— via USA.gov
Strategy
Equity, a Core Principle of Customer Experience
This case study describes how two civic designers at different agencies embed equity in civic design to transform federal customer experience.
IT Modernization
Technology-boosting TMF Investments Deliver Benefits for the American Public
The Technology Modernization Fund (TMF) is working to transform the way the government uses technology to deliver for the American public in an equitable, secure and user-friendly way. It strategically invests in priority IT modernization projects that are aligned with the fast pace of changing technology and agency needs. Here are a few examples of how the TMF has invested in multiple projects that are helping many agencies deliver what people need when they need.
Multilingual
10 Tips to Create, Maintain, and Present Non-English Digital Content: A Q&A with Michael Mulé
This question and answer session for our webinar, Language Connections: Tips to Create, Maintain, and Present Non-English Digital Content, can help you improve access to your multilingual digital content.
