User Experience

UX Documentation: Convince Them the Problem Is Real

If you want to make worthwhile investments in the way you interact with customers, think UX. Here are some ways to communicate user experience to key stakeholders and gain support for UX improvement projects.

Amanda Dean

Dec 17, 2019

How does content strategy mesh with business, user experience (UX), and a marketing strategy?

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Ginny Redish

SUCCESS STORY: The U.S. Web Design System 2.0 from GSA

Code.gov breaks down the latest USWDS 2.0 release with highlights of the most important features that will help teams build better websites for the American public. — via Code.gov

Jun 10, 2019

An overview of how your agency can participate in this year’s VSFS program.

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Human-centered design for IT centralization

Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve. — via 18F

May 20, 2019

Sponsored by the User Experience Community of Practice (UX CoP) and DigitalGov, this event is an opportunity to share experiences and lessons learned in UX and network with other UX practitioners from across the government.

Journey Maps as Communication Tools

The team at Office of Natural Resources Revenue wrote about how they use journey mapping to help teams look at their agency’s processes in a more comprehensive way. — via Office of Natural Resources Revenue

May 07, 2019

Join us for an overview of the DHA Usability Lab, and the resources they provide to improve customer experience.

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Dr. Julie Kinn

We have a lot of forms in government, and many of them would benefit from better design. In this talk, Caroline Jarrett will explore a curriculum she’s working on about how to design forms.

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Caroline Jarrett

Introducing USWDS 2.0

Today’s update introduces a powerful toolkit of new features to help make creating useful, consistent digital services faster, simpler, and more fun.

Dan Williams

Maya Benari

Apr 08, 2019

How should designers collect data and how can they use that data to inform their work? Dalia El-Shimy, UX Research Lead at Shopify’s Montreal Office, will share how her team uses mixed methods research in support of its design decisions.

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Andrew Maier

Ben Peterson

Dalia El-Shimy

An introduction to usability testing, why it’s important, and how to talk about things that aren’t required to do a usability test. — via 18F

Dec 10, 2018

Collaborating for Better Design, Technology, and User Experience

Overview of initiatives across Federal government that focus on IT design, development and accessibility.

John Sullivan

Aug 30, 2018

The U.S. Web Design System team will show you how to get started with USWDS 2.0: how to set up your project colors, fonts, and more.

The federal Plain Language community is holding their first all-day summit in Washington D.C., and you’re invited!

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Experiments in Tweaking Agile for UX

Designers at the Federal Reserve Board share how they adjusted the agile process to work better for their team.

Meghan Lazier

Jessica Skretch

Jul 17, 2018

Introducing Accessibility for Teams

A quick-start guide for embedding accessibility and inclusive design into a team’s workflow.

Maya Benari

Jul 10, 2018

Join us for a 90-minute demonstration and talk with Steve Krug, where he will share how you can get started making usability fixes, no matter what your full-time job is.

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Steve Krug