News and Updates

Someone has a problem they are trying to solve. They pull out their mobile device and find a solution. They move onto something else. That’s a mobile moment. Organizations are living and dying by their mobile moments, and a few government agencies are winning theirs. We’ve written before how the Transportation Security Administration is winning

This article describes some of the data sources that could be leveraged for building data analysis and apps to aid in the suicide prevention effort.

Federal agencies have used prize competitions and challenges to drive competition and spark innovation for nearly a decade. In September 2010, as part of President Obama’s Strategy for American Innovation [PDF], the Administration launched Challenge.gov, an online platform that enables federal agencies to engage civic

Move over, 60 inch widescreens—for the first time ever, U.S. consumers are spending more time in mobile apps than on TV. An article from Flurry Insights, the blog for Yahoo’s mobile analytics service, covered the recent viewing trends. Apps are now the top media channel in the United States: on average, people spend 198 minutes on

These days you couldn’t be faulted for thinking your content management system (CMS) choices are limited to two open source systems and maybe an enterprise-level offering that no one uses anymore. And while it’s true that for the public sector the popular open source options are extremely attractive from a cost standpoint, if nothing else,

At the Peace Corps, we continually try to find new ways to test, measure and optimize our marketing and communications initiatives. Recently, we embarked on a project to design a framework to test and optimize content on the social media platforms we use to engage our stakeholders. This process required us to reboot our expectations in terms of

Information technology is everywhere. How we communicate, and how we share with one another has gone digital, saving paper, time, money, and making it easier to get information faster and more reliably. Forty-three years ago, when the Clean Water Act was enacted, things moved a little slower. But the significance and impact of this important

OpenNASA has recently completed another redesign of their site. With over 31,000 data sets, 194 code repositories and 36 APIs, OpenNASA probably has the largest collection of open data of any of the federal agencies. An especially helpful feature is a set of icons devoted to five types

To promote crowdsourcing, one effective tool is, well, crowdsourcing. Today, the White House Office of Science and Technology Policy (OSTP) and the Federal Community of Practice for Crowdsourcing and Citizen Science (CCS) unveiled the Citizen Science and Crowdsourcing Toolkit. The toolkit contains information, resources, and best practices federal agencies can use to harness the power

A penny saved is a penny earned. But spending your pennies on mobile development is necessary to meet 21st century needs.

NASA’s reach over the last 24 hours eclipsed that of the regulars typically seen in government digital metrics.

The U.S. Web Design Standards are the U.S. government’s very own set of common UI components and visual styles for websites. It’s a resource designed to make things easier for government designers and developers, while raising the bar on what the American people can expect from their digital experiences.

Through the course of this blog, I have frequently mentioned the need to feed the content beast and have discussed tactics such as the content pillar and various other aspects of developing a solid content strategy. Recent research from the Content Marketing Institute found the average business-to-business (B2B) company uses 13 content marketing tactics or

In our personal lives, most of us barely pay attention to Terms of Service (TOS) agreements. But in our professional lives, as federal employees, mindlessly clicking through a TOS is not an option. The DigitalGov article Getting to Yes: Working with Vendors to Secure Terms of Service and Federal Friendly Pricing explored the legal dilemmas

As part of an organizational shift to functional teams at GSA’s Federal Citizen Information Center (FCIC), we created a Performance Measurement Team that consolidates data analysis for our websites, contact center channels, and marketing channels. Instead of looking at metrics within the bubble of each program, we’re beginning to leverage insights across programs. These are

The U.S. Department of Labor has created a free mobile app for employees to independently capture and track the hours they work and determine the wages they are owed.

One of the most important rights of American citizens is the right to vote. It is the foundation of our democracy, and in many ways, the basis of our government. This is why the team at USA.gov is excited to announce the launch

Hello, everyone. My summer sabbatical was short but educational, and I am glad to be back in the federal government. I am also excited to again take up the weekly API article that is now expanded to include all things federal government data. Much has happened in the open data realm, and there is much

Yahoo’s mobile analytics service, Flurry, released a new and provocative report about mobile apps versus mobile browser usage, in which they found audiences are spending almost an hour more with their mobile phones than last year.

How well do you know your customers? There’s a new guide out from the Excellence In Government (EIG) Fellows Program to help you do just that. Led by the Partnership for Public Service, EIG is a federal government initiative to train future leaders. This year, three hundred federal employees took the EIG journey to learn