Customer experience
Improving customer experience drives better results in the federal government
More News and Events on Customer experience
230 posts
10x Announces 25 New Projects Launching This Fiscal Year
2022 Government UX Summit
Equity, a Core Principle of Customer Experience
Two Years of Federal Student Aid’s Virtual Assistant Lead to Lessons Learned and a Clear Vision of the Work Ahead
Celebrate Public Service Recognition Week with the #GovPossible Toolkit
Celebrate Public Service Recognition Week with the #GovPossible Toolkit— Our first #GovPossible campaign for Public Service Recognition Week (PSRW) last year was a success and now we’re back! From Sunday, May 1 (the start of PSRW) through Friday, May 13, let’s celebrate public servants and the impact they have across federal, state, and local governments. Let’s show them their hard work has not gone unnoticed! — via Performance.gov
How USAGov Engaged With the Public in 2021: 3 Examples
3 Examples of How USAGov Engaged With the Public in 2021—USAGov is the official guide to government services and information for the public. Its outreach team connects people to that information through USA.gov and USAGov en Español social media, email, and other delivery channels. 2021 was a busy year for the outreach team; here are a few highlights. — via USA.gov
Change the Way Digital Work Gets Done
Sunshine Week: How GSA Supports Open Government Principles
Creating a New Way for People To Discover Government Benefits
Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies. — via USA.gov
Plain Language + Compassion Help People in Crisis
From Fellowship To Full-time: How a CFPB Software Engineer Helped Protect Consumers and Built a Career in Civic Tech
Language Connections: Tips to Create, Maintain, and Present Non-English Digital Content
The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners
Call for Participation: 2022 Government UX Summit
Webinar Recap: Key Takeaways on Simplifying Hazard Communications With Plain Language
Using Technology to Improve Customer Experience and Service Delivery for the American People
Executive Order 14058, released today, reinforces the second priority of the President’s Management Agenda—centered around improving customer services through technology—and demonstrates the Biden-Harris Administration’s commitment to reducing customer burden, addressing inequities, and streamlining processes. — via The White House