News and Updates

You Have the Data, Make the Most of It

With Web analytics tools you have the data to see what citizens really want on your website and how well you are delivering. You have an opportunity to make informed decisions on improvements to your site to reflect the voice of the customer and get constituents what they need. Here are

Sarah Kaczmarek

Jun 27, 2014

Broadcasting Board of Governors Use “Relay” Tool to Cover the World Cup

World Cup fever, everyone’s got it—even the Broadcasting Board of Governors‘ (BBG) Voice of America has reporters covering the event. For this year’s World Cup, VOA has teamed up with the Office of Digital and Design Innovation (a digital team inside

Jacob Parcell

Jun 26, 2014

Deloitte Analysis: Craft of Incentive Prize Design

Federal challenge and prize competitions are in the news again. Our colleagues across government participated in research that resulted in a new report released June 19 from Deloitte University Press, The Craft of Prize Design: Lessons from the public sector. In the last five years, incentive prizes have transformed from an exotic open innovation tool to

Tammi Marcoullier

Jun 26, 2014

Case Studies in Thunderclap

Now that Thunderclap has been approved for government use for nearly a year, we checked in with two agencies that have successfully used the crowd-speaking tool to rally their supporters and amplify their messages.

Alison Lemon

Jun 25, 2014

The API Briefing: The Census Bureau’s Discovery Tool – Find the Right API for Your App

The Census Bureau recently released a machine-readable dataset discovery service that lists 41 Census data sets.

Bill Brantley

Jun 25, 2014

Mobile devices are moving closer to the center of the social universe, according to this Sproutsocial article. Platforms like Instagram, Pinterest and Twitter are overwhelmingly used on the go. Comscore predicts that there will be increasing monetization via social in the coming years. In the banking industry, where data shows many people have stopped going to

Jacob Parcell

Jun 24, 2014

CDC’s “Predict the Flu Season Challenge” Could Keep You Well in the Future

The results of an innovative government prize competition might help you avoid the flu next season. The Centers for Disease Control and Prevention (CDC) recently announced the winner of the “Predict the Influenza Season Challenge”: Dr. Jeffrey Shaman of Columbia University’s Mailman School of Public Health and his team submitted an

Tim Lowden

Jun 24, 2014

Hacking the Bureaucracy One Task at a Time

Are you having trouble getting training or professional development opportunities? Federal employees can gain access to a variety of professional development opportunities and work on digital projects across the government through the Open Opportunities program.

Lisa Nelson

Jun 23, 2014

Using Visual Content to Drive Engagement

When USA.gov was preparing to launch our campaign introducing the 2014 Consumer Action Handbook (CAH), we wanted to create highly-visual social content to see how it would do in comparison to standard text and link social media content.

Jonathan Rubin

Jun 23, 2014

NIH Can Rebuild Him, Launches Bionic Man Tool

The National Institute of Biomedical Imaging and Bioengineering recently launched the “NIBIB Bionic Man,” an interactive Web tool that allows students and the public to learn about cutting-edge research in biotechnology. The bionic man features 14 technologies

Margot Lawton Kern

Jun 20, 2014

Agency Dataset Publication in Data.gov

Not sure how to get your datasets into Data.gov? We’ve put together an overview to show you how the process works. Agencies prepare their enterprise data inventories in data.json format and post them on their websites (agency.gov/data.json), pursuant to the Open Data Policy and following the guidance and using the tools available on Project Open

Hyon Kim

Jun 20, 2014

The Golden Metric

Are you looking for the “golden metric” that is the best measure of your agency’s website performance and cross-comparable across .gov websites? If so, stop looking. The concept of the golden metric is a dangerous one because it oversimplifies performance analysis of your website and overlooks the truth

Marina Fox

Jun 19, 2014

DOT’s SaferCar App Goes Android

With the start of “astronomical summer” later this week on June 21, that means two things: road trips and car buying. If you’re doing either or both, best be sure to grab the app for the SaferCar program from the Department of Transportation’s

Jun 19, 2014

The API Briefing: Department of State’s Model App – Education USA

Not only does the Department of State have a great set of APIs, State also has an excellent example of how to build an informative and useful app. EducationUSA is a network of State Department advisers who help international students apply for U.S. university programs.

Bill Brantley

Jun 18, 2014

4 Ways to Connect, Engage & Expand Your Community with Google+ Hangouts

When you think about your community, you may think about your neighborhood, your city, your office or the organizations and activities you’re involved in. The Peace Corps has many of the characteristics of a community, however our reach spans the entire globe. Because we need to regularly connect

Erika Brown

Jun 18, 2014

Trends on Tuesday: Mobile Location Data Improving

Imagine a world where your mobile device delivers ads for goods and services within 100 yards of your location. According to Thinknear, a leader in

Treci Johnson

Jun 17, 2014

Government CX: Where Do You Find the Right Foundational Metrics?

Customer service. Customer satisfaction. Improving the customer experience. These buzzwords have become well-trodden territory among government strategists as a new wave of agencies attempt to ignite—or reignite—a focus on customers. Of course, putting customers first is a worthy goal. But what, exactly, do we mean when we use words like “service” and “satisfaction”? These terms

Stephanie Thum

Jun 16, 2014

Search Engine Optimization for Government Websites

On June 10, 2014, the Metrics Community of Practice of the Federal Web Managers Council and DigitalGov University hosted an event to honor the memory of Joe Pagano, a former co-chair of the Web Metrics Sub-Council. This third lecture honoring Joe focused on search engine optimization (SEO). While commercial search engines do a remarkable job

Ammie Farraj Feijoo

Jun 13, 2014

Challenge and Prize Practitioners Gather at GSA

Got innovation? Well, we do! On Wednesday May 28, the Challenge.gov team gathered the Challenges and Prizes Community of Practice together for its quarterly meeting. The group covered two topics: Highlights from challenge competitions run in 2013.

Karen Trebon

Jun 13, 2014

As highlighted in this Trends on Tuesday post, time spent on mobile phones—about 3 hours per day—has surpassed that of daily PC usage. This yields a significant opportunity for consumer interaction with federal agencies’ mobile apps, not just websites, and social media outlets. To take advantage of new opportunities for consumer

Zeshan Khan

Katie Steffy

Jun 12, 2014