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Helpful Hints: Writing RFPs So Real Businesses Can Respond

If you have a hand in contracts for crowdsourcing initiatives and challenge and prize competitions, here are some helpful hints for you. We’ve gathered this list from the expert businesses that provide competition services. Haven’t heard about that? See GSA Schedule 541-4G. Background: Over the last two years, competition providers and consultants have become more
Sep 15, 2014

3 Steps to Keep Customers Happy During Times of Change

Just like the private sector, government agencies frequently encounter new rules, regulations, policies, and financial realities that impact the way we do business. Of course, change is never easy—and when customers feel the ripple effects of those changes, their satisfaction with an agency can waver. That’s why, during times of change, customer experience leaders should
Sep 12, 2014

#PrepareAthon 2014: Disaster Preparedness in the Palm of Your Hand

If there was one thing we learned on September 11, 2001, it’s that you can never be too prepared for a disaster of any magnitude. September is aptly named National Preparedness Month and the government’s #PrepareAthon campaign—led by the Federal Emergency Management Administration (FEMA)—is under way, culminating in National PrepareAthon! Day, September 30.
Sep 11, 2014

Stacking Up the Benefits of Openness

Open government, open source, openness. These words are often used in talking about open data, but we sometimes forget that the root of all of this is an open community. Individuals working together to release government data and put it to use to help their neighbors and reach new personal goals. This sense of community
Sep 10, 2014
Roughly 1 in 9 (11%) websites have adopted responsive Web design, according to research conducted by Guy Podjarny in January. While the number has risen in the last 7 months, I know you’re probably a little underwhelmed by that number. But if you are one of the agencies that have gone through the process of
Sep 09, 2014

Finding Participants for User Experience Studies

How do you find participants for your usability studies? I spoke recently with the User Experience Community of Practice about how we recruit participants for usability and cognitive studies at the U.S. Bureau of Labor Statistics (BLS). Hopefully I can give you some new ideas about recruiting volunteers to fuel your user research. At BLS, we
Sep 08, 2014

A New Look at the Freedom of Information Act

There are many ways the public can get information from the federal government. For example, you can check out Data.gov to find scores of datasets and APIs, agency websites for information about their work, or other important information in online FOIA Libraries. Or you can also just ask for it. Since 1966, the Freedom of
Sep 08, 2014

Census Promotes Mobile Apps Front and Center!

Those cutting edge folks over at Census have raised the bar again! Not only do they have three mobile apps that use their own APIs, but now everyone who visits Census.gov is presented with an
Sep 04, 2014

To Learn About reddit, Listen First

Reddit began in 2006 as an online bulletin board. Registered users post links to items on the Internet, start discussions and cast votes that control placement on the site. A simple structure and a live interview forum called AMA, (Ask Me Anything) helped make reddit a
Sep 03, 2014
We’ve seen (and experienced) a dramatic growth in mobile consumption in recent years. From app downloads to tablet ownership, the use of mobile devices continues to trend up. But, is this at the expense of desktop computer usage? Not really. The growth of mobile activity is incremental to what’s happening on existing platforms, according to
Sep 02, 2014