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News and Updates
Innovative work, news, and ideas from people and teams in government
Safety and Transparency Through Data
You have the right to a safe workplace—and so do the employees at your favorite café, the local hospital and the construction company renovating homes in your neighborhood. But how can you tell if the businesses you patronize
Planning with a Purpose: 3 Reasons Why Agencies Created Native Apps
Mobile. It’s here, and it’s here to stay! Agencies in all areas of government meet real world needs through mobile products. Creating effective mobile products requires planning, however. Agencies who have created native apps outlined three areas they considered in the mobile development process: strategy, business requirements and measuring value. Strategy Before creating a mobile
Trends on Tuesday: Native App Push Notifications Drive Repeat Use
Analytics company, Localytics, released a new report about mobile app retention rates from the past 4 years that agencies should heed when considering their needs for building native mobile apps, compared to mobile-friendly
Celebrating Parks, Creating Connections: NPS Prepares for 2016 Centennial
Planning your next national park adventure (from the comfort of your couch) is easier than ever with a new website, Find Your Park.com. Launched on April 2nd, the mobile-friendly FindYourPark.com was designed and launched by the National Park Foundation (NPF), the
DigitalGov Podcast: DAP Delivers Data for 4,000 Websites
You cannot improve your digital outreach without data. Since 2012, the Digital Analytics Program (DAP) has provided agencies the critical information and metrics that they need to make their public-facing websites better.
The Content Corner: Telling Your Story
Storytelling plays an important role in helping to establish the human connection that is often lost in today’s digital deluge of information, shares and tweets. A large amount of the content we consume today is derivative, second-hand, and generally passes through us like a breeze. But by using a method of sharing content that is as
Creating a Social Media Report That Matters
As with any communications effort, the social media bottom line comes down to impact. Can you prove that the time, money and effort put into social media helped achieve your agency’s goals? In a world obsessed with big data, it’s tempting to track every detail simply because you can. With more data comes more confusion
As the World Churns: Earthquake Detection via Twitter
When one thinks of social media, usually it is thought of as a tool to keep in touch with friends and family. Behind all the social networking lies vast amounts of data that can be used in a multitude of ways. This data is an opportunity for government agencies to improve the services they provide
Using Apps for Mental Healthcare
Technology has opened new pathways for delivering health care, including mental health services. The National Center for Telehealth and Technology (T2), part of the Department of Defense, offers multiple apps that address health care for service members in a variety of ways. At a talk with
Engaging Audiences Through Quora
There’s no doubt that traditional social media sites like Facebook and Twitter have transformed how we communicate with stakeholders. Quora is another tool for agencies seeking to engage highly-educated thought leaders and influencers, policy makers, entrepreneurs, scientists, engineers and journalists worldwide. The brainchild of two former Facebook employees with the backing of Wikipedia’s founder, Quora aims to
The API Briefing: Government APIs in a Post-Apps World
Take out your smartphone and count the number of apps that you have. How many of these apps do you use daily? What about the apps you use weekly? Do you have any apps that you installed but used only once? Any apps that you have never used? What kind of apps do you have?
Betting on email: How We’re Reaching Hispanics via Their Inbox
Driving visitors to a destination means reaching your users where they are at. In 2005, as part of the greater USA.gov marketing strategy, GobiernoUSA.gov launched an email program. These communications initially took the form of short blurbs that directed people to important site content and promoted other government information hosted by various federal agencies. From
Trends on Tuesday: Global Efforts Underway to Update Mobile Accessibility Guidelines
Federal agencies do not get a free pass on accessibility for mobile—as we stated earlier this month, Section 508 of the Rehabilitation Act applies to ALL information and communication technology (ICT). Luckily, there are a number of organizations working on guidelines and practices to help the private and public sectors create accessible mobile websites and
CitySDK: Helping Civic Hackers Deliver Local Solutions
Civic hackers are a special breed—their primary motivation is closely tied to the social issues closest to their hearts. Most attend hack-a-thons, engage in civic meetups, and show up at city hearings to champion their cause and push solutions at the societal, technology, and policy levels. On the technological front, creating civic city-based solutions has
The Content Corner: Writing Better Headlines
The clarity of a headline or title plays a critical role in whether your content is ever seen and read by your customers. As the battle for eyeballs continues to escalate, digital media providers seem to be resorting more and more to “clickbait” titles and headlines. However, as with all forms of overused marketing, consumers
Real Internationalization Isn’t Just Geographic: It’s Linguistic
Twenty years ago, the chances of watching an NBA game with commentary in a language other than English were small. Today, the NBA transmits games in 47 languages to 215 countries across the world. This is a perfect example of how organizations have evolved over time to meet the demands of their audiences. Evidence like
NOAA’s CrowdMag App: Citizen Science on the Go
The rise in mobile device usage has created a rise in expectations: the public wants new and innovative interactions with all organizations, including government. Incorporating social media in mobile websites and native apps is one way federal agencies have increased public interaction. Six agencies have leveraged native app functionality for crowdsourcing purposes. The National Oceanic
The API Briefing: the Challenge of Government’s Dark Data
By now, you are familiar with “big data” or datasets that are so large that they cannot be analyzed by conventional analytical methods. You may have heard of “long data” which is data that has a temporal context. I work with long data when I analyze hiring patterns over time in workforce data. There is
Trends on Tuesday: Native App Lessons from the CrowdSource Mobile Testing Program
The more you test, the more you know. We recently highlighted lessons learned from the CrowdSource Mobile Testing Program, discussed the mobile emulator dilemma that many agencies face, and today we’re back with a few insights on native app testing. The Federal CrowdSource Mobile Testing Program yields a rich set of participant feedback that helps individual app
