Defining benchmarks and targets for intranet KPIs
Discover the keys to intranet success by harmonizing objectives, metrics, benchmarks, and targets. Elevate your organization’s intranet to new heights!
News and Updates
Innovative work, news, and ideas from people and teams in government
The CFPB Language Access Plan for consumers with limited English proficiency
The Language Access Plan describes the CFPB’s policy and how the CFPB’s language access activities are implemented across operations, programs, and services. — via Consumer Financial Protection Bureau
Cultivating a dynamic career in user experience
Dynamic careers are derived from creativity, accountability, influence and strategic planning. Learn about how enhancing job skills builds resilience in today’s work environment.
2023 Federal Customer Experience (CX) Summit
The inaugural Federal CX Summit will be held November 16th, 2023. Featured speakers from across government will share how to focus on delivering impact to customers and building CX capacity, and will discuss innovations, trends, and technologies that can be leveraged to enhance customer experience at federal agencies. Register to attend this virtual event co-hosted by the Customer Experience Center of Excellence (CX CoE), 18F, and the CX Community of Practice. — via The Centers of Excellence
Speaking your language USAGov outreach approach to bilingual content
As a bilingual program, USAGov aims to give English and Spanish-language audiences the information they want in the cultural context they need. Here are a few main things the team learned when transcreating messaging through the USAGov and USAGov en Español outreach channels. — via USA.gov
Who is controlling your control system?
Best practices for security administration of control systems and their components. Specific guidance and lessons learned from a federal information system manager.
Decoding public sentiment: Harnessing open data to gain insights into service delivery
Exploring High-Impact Service Provider performance through open source data analysis to enhance customer experience with federal services.
Navigating the NIST industrial control systems overlay
A quick-start user guide for information technology professionals to begin using overlays as a part of their regular security assessments.
Conducting user research with people with disabilities
USWDS Monthly Call - October 2023
This month, we’ll share progress and findings from our recent effort to improve our ongoing research practice.
Watch Video
2023
The Cybersecurity Battleground: Reflecting on the past, envisioning the future
This month marks the 20th anniversary of Cybersecurity Awareness Month, as well as the beginning of a new government fiscal year. In this Great Government through Technology blog post, Laura Stanton, Assistant Commissioner in the Office of Information Technology Category (ITC) of GSA’s Federal Acquisition Service (FAS), takes the opportunity to delve into some recent notable cybersecurity events, the broader implications for government agencies, and her vision as GSA continues to play a pivotal role in positioning agencies to create a safer and more secure digital future. — via General Services Administration
Celebrating 20 years of USAGov en Español
USAGov en Español is excited to celebrate their 20th anniversary this month! Since 2003, the website has been a trusted guide to government information and services for Spanish speakers. Explore this timeline of USAGov en Español’s milestones, name changes, and accomplishments as they’ve served Spanish speakers and federal partners over the past two decades. — via USA.gov
An update on our transition
We posted a few weeks ago about changes coming to .gov. Here’s a quick update on our progress and a recap of what’s happening. Find out how these changes impact U.S. governments that already have a domain, want a domain, or have requested a domain. — via DotGov Registry
Website backlogs
Backlogs and why every website needs one
Join us as we discuss the concept and importance of backlogs and hear real-world examples of successful application in various GSA products and programs.
2023
IHS health information technology modernization: The path forward
Save the date for this year’s fourth Tribal Consultation and Urban Confer, hosted by the IHS Health IT Modernization Program. The virtual event on November 8 will provide updates to the EHR vendor selection and program timeline, as well as host an open and welcoming space for dialogue with IHS leadership. — via Indian Health Service
Readout of White House Roundtable on Artificial Intelligence and Health
The White House Office of Science and Technology Policy (OSTP) this week convened a roundtable that highlighted the Biden-Harris Administration’s priorities to develop and deploy advanced AI tools that benefit the health and wellbeing of all Americans. The discussion focused on deepening awareness and understanding of the benefits and risks of AI and welcoming new ideas on the responsible development of AI to improve health outcomes for all Americans. Working sessions focused on specific use cases, including where AI can be used to mitigate public health challenges, and improve access by supporting equitable health decision-making in resource-limited settings. — via The White House
5 things we learned from our scams wizard usability test
USAGov’s usability (UX) team developed a step-by-step process for visitors to easily report a scam. Here are 5 things the team learned from performing usability testing on the tool. — via USA.gov
New IDManagement.gov is refreshing the conversation about Zero Trust
IDmanagement.gov has received an update that makes it easier for users to find exactly what they need.
Kids Online Health and Safety
As part of the Biden-Harris Administration’s Task Force on Kids Online Health & Safety, NTIA and the Substance Abuse and Mental Health Services Administration (SAMHSA) are working with other agencies to advance the health, safety and privacy of minors online by identifying current and emerging risks, potential benefits, and efforts to mitigate harms. — via National Telecommunications and Information Administration
Why the American People Deserve a Digital Government
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House
USWDS mission and vision
USWDS Monthly Call - September 2023
We’ll explore what it means to pursue mission-centered design and decision-making.
Watch Video
2023
