News and Updates
Innovative work, news, and ideas from people and teams in government
Justifying the Web Analyst’s Role in Your Organization
Press or Say 1: USAGov Expands Its Use of Interactive Voice Response
In 2019, USA.gov received nearly half a million calls! Read about how they expanded their use of interactive voice response to better serve citizens and maximize their resources. — via USA.gov
Continuous Learning for Product Managers
As product managers, we never stop learning because products never stop evolving and changing. You need to quickly get up to speed on a product’s technical implementation, design, user research, and business needs. — via 18F