Learn how to get the right team in place to help you create a trusted, seamless online experience for all your customers.
2022
News and Updates
Innovative work, news, and ideas from people and teams in government
USAGov Content Design Team: 2021 Highlights
USAGov Content Design Team: 2021 Highlights—Our mission at USAGov and USAGov en Español is to make it easy for anyone to find and understand the government information they need. We’re excited about what we accomplished in 2021; we connected with the public 117 million times through our websites, social media, email, and phone and chat contact center support. And with our “data first” mindset, we’re more confident that our content is addressing our users’ needs. — via USA.gov
Inclusive Acquisitions
The Basics of Buying Accessible Products and Services
A discussion with members of the U.S. General Services Administration (GSA) and U.S. Access Board (USAB) on best practices for buying information and communications technology and services that can be used by anyone.
2022
Two Years of Federal Student Aid’s Virtual Assistant Lead to Lessons Learned and a Clear Vision of the Work Ahead
Education’s FSA team behind Aidan® shares what they’ve learned over the past two years to help drive improvements and expand the product to a wider range of users.
Finding Post-award Balance With Quality Assurance
Finding Post-award Balance With Quality Assurance—If you’re one of the many federal employees carrying out your mission through contracting, you might have an important question: how do I know if my contractor is doing a good job? Even if you don’t have a strong technical background, there are steps you can take to build your confidence in the project’s maintainability and sustainability. — via 18F
Finding post-award balance with quality assurance
If you’re one of the many federal employees carrying out your mission through contracting, you might have an important question: how do I know if my contractor is doing a good job? Even if you don’t have a strong technical background, there are steps you can take to build your confidence in the project’s maintainability and sustainability. — via 18F
Web Analytics Optimization
Optimization Case Study: Performance, SEO, and Accessibility with CFPB
Join three technologists from the Consumer Financial Protection Bureau (CFPB) as they discuss methods used to ensure that the CFPB website is discoverable and fully accessible to all.
Watch Video
2022
Our friends at Digital.gov will join us to talk through their experience migrating to USWDS 3.0.
2022
Why We Created a Troubleshooting Guide
Why We Created a Troubleshooting Guide—The Open Data, Design, and Development team at the U.S. Department of the Interior added a troubleshooting guide to accompany contact information on onrr.gov. This is their process. — via Office of Natural Resources Revenue
Celebrate Public Service Recognition Week with the #GovPossible Toolkit
Celebrate Public Service Recognition Week with the #GovPossible Toolkit— Our first #GovPossible campaign for Public Service Recognition Week (PSRW) last year was a success and now we’re back! From Sunday, May 1 (the start of PSRW) through Friday, May 13, let’s celebrate public servants and the impact they have across federal, state, and local governments. Let’s show them their hard work has not gone unnoticed! — via Performance.gov
How USAGov Engaged With the Public in 2021: 3 Examples
3 Examples of How USAGov Engaged With the Public in 2021—USAGov is the official guide to government services and information for the public. Its outreach team connects people to that information through USA.gov and USAGov en Español social media, email, and other delivery channels. 2021 was a busy year for the outreach team; here are a few highlights. — via USA.gov
Citizen Science
Spotlight Chat on the CDC Open Epidemic Forecasting Community
A discussion with members of the CDC’s Epidemic Prediction Initiative on best practices and considerations when organizing crowdsourcing initiatives.
2022
Digital Transformation
Change the Way Digital Work Gets Done
Learn about what a Digital End-to-End Efficiency (DEEE) Framework is and how you can get started digitizing and automating your digital processes.
2022
Building and Supporting a Diverse Technology Workforce in the Federal Government
Brian Whittaker, acting Chief Innovation Officer at the Federal Deposit Insurance Corporation (FDIC), shares his personal reflections on the importance of a diverse workforce in government and civic tech.
Transparency, Participation, and Collaboration
Sunshine Week: How GSA Supports Open Government Principles
Sunshine Week (March 13-19, 2022) celebrates the Government in the Sunshine Act, which promotes greater transparency in government activities. Our mission at GSA is to deliver effective and efficient government services for the American people. To do so, we have to be transparent and accessible—by opening meetings to the public, ensuring that federal buildings and facilities are fully accessible to all people, and making information on documents or pages (web pages, PDFs, newsletters, etc.) open and accessible. Learn about some of our initiatives that best display these principles.
New Release
USWDS Monthly Call - March 2022
During this event, the USWDS core team will preview what to expect in the new USWDS 3.0.
2022
10 Hiring Tips for Attracting Underrepresented Digital Services Talent to Serve
As we focus on Diversity, Equity, Inclusion, and Accessibility (DEIA) as a priority across the federal government, what are some ideas we can keep in mind as we build our digital teams?
Creating a New Way for People To Discover Government Benefits
Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies. — via USA.gov
Celebrating Black History at TTS: Reflections on the Challenges of the Past and Present
Technology Transformation Services (TTS) has a vision for a government that is trusted, modern, and provides services for all. During Black History Month, two of our affinity groups took the opportunity to balance celebration with reflection on the challenges of the past and present.
Lessons from the 2021 Federal Plain Language Report Card
During the Digital.gov and Plain Language Community event, Results of the 2021 Federal Report Card, speaker David Lipscomb gave examples of web content that received both high and low scores in the 2021 Plain Language Report Card. Here’s what we learned.
