News and Updates

Identity theft is a big problem and it takes time and effort to deal with the issues that it causes. The Federal Trade Commission (FTC), has a new tool that makes it easier for identity theft victims to recover from identity theft by providing a personal recovery plan. No matter what the person’s specific identity

Citizen developers are people who do not work in information technology (IT) but have built IT applications. Back in the mid-80s, business people would smuggle in personal computers to run their spreadsheets and word processing applications (anyone remember VisiCalc and Bank Street Writer?) instead of having to rely on data processing departments. Today, citizen developers

In our last post, we introduced the Federal Front Door project and briefly described a six-week discovery phase, in which we set out to better understand how the general public feels about and interacts with the federal government, so that we can design and build products that improve people’s experience across government agencies. We think

Comscore released new data this month about trends in the smartphone space. The data showed that the Android platform grew in market percentage (when combining all Android manufacturers).

We have received an amazing response to the U.S. Digital Registry, our new API-generating repository for official third-party sites, social media platforms and mobile apps in the United States federal government.

As I begin to wind down my time at The Content Corner, I have realized that one of my biggest content concerns uncovered during my tenure is digital sharecropping. The recent announcement from Facebook that they will soon open their Instant Articles publishing capability to everyone was reason enough for me to revisit the topic

They ranked among our top three most popular emails in 2015. At USAGov, we know that email is often our #1 driver of traffic to our content, and nine out of 10 times it’s our go-to outreach tool for disseminating timely information. But doing email sends consistently and effectively isn’t always clear cut, especially when

We hear a lot about agile software development being used in work with customers and end users. User stories are developed, coders and programmers turn them into prototypes, then testing is done to make sure the features work and do what is expected. But, agile is more than a way to develop software; it’s a

I wanted to share our first dabble with data storytelling, a visualization supporting the Peace Corps Top Colleges initiative led by our awesome press team. Our goal was to enhance and expand the experience of the Top Colleges campaign and use of the data beyond the usual suspects like infographics, and other assets to show

Algorithms are becoming more important as the amount of data grows, and the complexity of government and business processes grows. Put simply, an algorithm is just a set of steps for solving a problem. If you shop online, use an online social network or a mobile app to plan your route, then you are using

Need to get in touch with your audience? Give them a little push. Push notifications allow agencies to connect with their audiences for immediate communication. The Office of Personnel Management’s OPM Alert app provides a real time look at the current operating status for federal offices in the Washington, DC, area and uses push technology

Here at DigitalGov, we generally focus on federal governmental digital efforts within the U.S. It is where we live and operate, so it makes sense, but many governments across the world struggle with the same issues and leverage technology as a common solution. When I came across an article where Australia announced its “government as

How do you reach audiences with important health information and leave users asking for more? Is it enough to create responsive websites written in plain language or to design apps with health tips optimized for handheld devices? While those ideas are a step in the right direction, we do not live in a world where,

We’ve added agency-specific dashboards to analytics.usa.gov!

It began with a history lesson and ended with an eye to the future. In between, the Expert Training Series: How to Design & Operate Prizes to Maximize Success covered nearly every aspect of what it takes to run successful incentivized competitions. Challenge.gov and DigitalGov University partnered with XPRIZE Foundation to bring together expert speakers

For many agencies, what data to make open is left up to the agency’s judgment. This has worked well as agencies do a good job in understanding the public’s needs for specific datasets. Even so, as developers and citizens begin using the open datasets, there is increasing demand for specific agency datasets. The issue is

John Connor can’t save you. Robots are here to take over the world. Two interesting new consumer mobile and digital content experiences were launched in the past week, signaling some of the first mainstream brands embracing this new paradigm of interactive, bot-driven content experiences: Quartz’s News App and The New York Times Election Slack Bot. Both

Want to learn how to clearly communicate your message? Watch the new “Put Your Main Message First” video from U.S. Citizenship and Immigration Services (USCIS). Created by USCIS’ Office of Communications, the video teaches you about the importance of organizing your information so that your audience understands your key messages. “It’s common in government writing

You can now help your audience stay up-to-date on the Zika virus outbreak—and others—through the Centers for Disease Control and Prevention (CDC)’s microsite, which is an easily embeddable collection of virus information for your agency’s website.

Paying incentives to test participants is standard practice in research and usability testing. While some people may be willing to participate for free, many aren’t.