Customer Experience
6 Ways Government Innovators Are Building Stronger Public Services
Learn how federal agencies are using AI, data, cloud computing, customer experience, and the TTS tech stack to improve civic resources for all Americans.
News and Updates
Innovative work, news, and ideas from people and teams in government
A Federal Guide to De-risk Government Technology Projects
A Federal Guide to De-risk Government Technology Projects—Written for cross-functional teams delivering IT services to their users, the Federal Field Guide to De-risk Government Technology offers guidance to federal agencies on how to structure software development teams, write contracts, and oversee agile software activities to reduce risks and improve outcomes for end-users.— via 18F
Presidential Innovation Fellows
How Serving in Government Made Me a Better Designer and Product Manager
Working in U.S. government sharpened all of my product skills. Here are four practices that techies in any sector can use to build empathetic, effective products.
FAS Works to Enhance Competition
Have you heard? The Federal Acquisition Service (FAS) is making exciting progress through the Federal Marketplace Strategy towards implementing new authorities and flexibilities that enhance competition in acquisition.— via General Services Administration
DAP Learning Series
Analytics Case Study Part 1: Assessment
In this workshop, we’ll address how to assess your web analytics strategy to ensure you’re pulling the most impactful and relevant data to enrich your analysis and understanding of your website performance.
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2020
Presidential Innovation Fellows
2 Lessons Tech Leaders Can Learn From Unprecedented Health Research
Presidential Innovation Fellows believe that representation, communication, and data fuel a strong product launch. Here’s how we put them to work at the National Institutes of Health.
Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.
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2020
Federal Crowdsourcing
Federal Crowdsourcing Webinar Series, Episode 13: Securing Water for Food’s Crowdsourcing Culture
In this webinar, we discuss how to embed crowdsourcing into the culture of a program to the benefit of the project team, and its participants.
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2020
Code.gov Better Know an Engineer: Rayvn Manuel
Code.gov Better Know an Engineer: Rayvn Manuel—We’re back with another installment of Better Know an Engineer. We are pleased to feature a friend of Code.gov and all-around amazing person, Rayvn Manuel; senior application developer and DevOps engineer at the Smithsonian Insitute's National Museum of African American History and Culture (NMAAHC).— via Code.gov
Plain Language
Plain Language Basics: Online Workshop
Take this three-hour online workshop to learn how to write and edit in plain language.
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2020
Panelists will discuss the importance of developing the next generation of women leaders in IT and in the Federal government.
2020
Using DevOps to help change entrenched behaviors in organizations.
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2020
This Week's IDEA
Measure Performance to Make Continuous Improvements
This week, we’re exploring what it means to measure performance, and we’re taking a look at how listening to customers is the best way to continuously improve websites and digital services.
User Experience
2020 Government UX Summit: July 28, 29, and 30
A remote event covering user experience (UX) methods, service design, and managing UX in the government.
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Andrew Do
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Angela Y. Smithers
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Anthony J Schulzetenberg
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Brooke Dine
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Caroline Kyungae Smith
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Christy Hermansen
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Jean Fox
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Jo Dwyer
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John Pull
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Katherine B Nammacher
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Margo Kabel
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Maya Rhodan
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Sarah Rigdon
2020
DAP Learning Series
Analytics Lessons From Canada.ca
In this session, we’ll be joined by Nicholas Pjontek of Canada.ca. Nick will talk about some of the analytics goals, lessons, barriers, and successes in the government of Canada.
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2020
Participants will have the opportunity to virtually interact with top Federal CIOs, and discuss career development, leadership, and best practices on expanding a professional network.
2020
Spotlight Story: Pioneering Open Source at the CFPB
Spotlight Story: Pioneering Open Source at the CFPB—Open source software is a fundamental aspect of how the Consumer Financial Protection Bureau has served the public in its short history. In April of 2012, nine months after opening its doors, they released their source code policy, based on the work of the Department of Defense, along with their first two open source projects. Just six days later, they accepted their first pull request. Though a minor change, this was the first documented contribution to a federal government open source codebase by a member of the public.— via Code.gov
Innovation
10x Round Two: Submit Ideas by August 5
GSA’s 10x program funds the best ideas from federal employees across government.
When’s the Best Time to Tweet? @USAGovEspanol Experiments with Twitter—A good following on social media is fundamental to USAGov’s goal of getting clear and helpful government information to Spanish speakers around the country. To make sure we’re reaching the right people at the right time with valuable content, our team began to rethink our USAGov en Español Twitter strategy.— via USA.gov
An Introduction to cloud.gov for Product Managers
Essential information that government product managers should know about cloud.gov.
