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Guidance on building better digital services in government
GSA |Washington D.C.
katherine.spivey@gsa.gov
Katherine Spivey is the General Services Administration (GSA)’s Plain Language Launcher and co-chair of the Plain Language Action and Information Network (PLAIN).
You’ve got the right words, the active verbs, the carefully chosen adjectives and adverbs. You’ve got the facts. You’ve got the talking points. All you have to do is put it together, right?
A few days ago a coworker asked me to look at a paragraph. He said it was on the top customer service priorities in our division. So I scooted my chair over and looked at it. Then I looked at him and asked, “But what
Digital.gov
An official website of the U.S. General Services Administration
