Andrea Sigritz

This memorandum provides Resource Management Offices and PMA Initiative Leads with instructions for preparing for the quarterly PMA scorecard meetings to discuss agencies’ status and progress in implementing the PMA for the period January 1, 2008 through March 31, 2008.

Executive Order 13571 requires agencies that provide significant services directly to the public to identify and survey their customers, establish service standards and track performance against those standards, and benchmark customer service performance against the best in business.

Memo M-11-24 is guidance to Implement Executive Order 13571.

On January 21, 2009, the President issued a memorandum calling for the establishment of “a system of transparency, public participation, and collaboration.” The memorandum required an Open Government Directive to be issued by the Director of the Office of Management and Budget (OMB), instructing “executive departments and agencies to take specific actions implementing the principles

The 2012 Digital Government Strategy mission drives agencies, and the need to deliver better services to customers at a lower cost.

The purpose of the E-Government Act of 2002 includes improving the management and promotion of electronic government services and processes, and establishing a framework of measures that require using Internet-based information technology to improve citizen access to government information and services.

Here are some tools and templates to help you create better user experiences.

The DigitalGov User Experience Program presents to federal audiences by phone, webinar and in person. We cover a variety of topics, including: User Centered Design and Usability Best (and Worst) Practices on Government Websites How to Improve Federal Digital Services and more Potential audiences include: CIOs

This list of government usability case studies shows how government sites, mobile apps and other products become more effective, more coherent and more usable by focusing on the User Experience of their customers. Want to be featured here? Just email us. National Cancer Institute Persona

What to do and what not to do, that is the question