News and Updates

Disasters can strike at anytime, and responders now have another tool in their repertoire to aid survivors. The Substance Abuse and Mental Health Services Administration (SAMHSA) has developed the Behavioral Health Disaster Response Mobile App to assist mental health responders with pre-deployment and on-the ground information and resources. SAMHSA has

While Facebook and Twitter are the most popular social media platforms (according to some rankings), your agency can and should evaluate the benefits of platforms like Pinterest, which have seen major growth in users and activity. In the last six months of 2014, Pinterest increased its membership by 57%, while Facebook and Twitter only grew by

Government agencies have created a variety of apps to meet the needs of the public. As you join in on the mobile-first trend and begin developing your shiny new mobile application, you will need to test it.

Silicon Valley analyst Mary Meeker’s annual 2015 Internet Trends report has been released and is an exhaustive analysis of the world’s digital evolution (often mobile-first driven) and how it is affecting business, culture, and information.

The SocialGov Community is coming up on three years of hard work and pushing the boundaries on using social tools across the federal government. I’d like to start this round up by taking a look at the event we hosted last year, State of the #SocialGov 2014: 2 Years of Smashing Silos + Elevating Citizen

One of the more commonly overlooked pieces of any effective content strategy is a content style guide.

While examples of government social media content may initially seem like mere fun, the potential of applied social data to build, evaluate and improve diverse citizen services is only increasing.

Section 508 of the Rehabilitation Act requires federal agencies to use accessible information and communication technology (ICT), whether procured, developed, or maintained.

If a picture is worth a thousand words, what’s the value of a striking, cool chart or map of some BLS data? At the U.S. Bureau of Labor Statistics (BLS), we’re always thinking of better ways to help our users understand the information we produce.

Just in time for the summer season, the U.S. Coast Guard launched a brand new app to give smartphone users easy, on-demand access to critical boating safety information and resources.

The U.S. federal government is launching a new project to monitor how it’s doing at best practices on the Web.

Serendipity can be a wonderful tool for discovery. I was looking through the Census Bureau site for some business census data when I came upon the 2012 Census of Governments.

Mobile device penetration is growing. Yhe new wave of digital screens on watches and wearables is requiring organizations to consider how to build smaller, faster and simpler interfaces to prepare for glanceable moments.

Mobile-friendliness is a must for government. But mobilizing the whole digital enchilada takes time due to various challenges, as experiences from the Department of Education and National Park Service have illustrated.

Over the past several years, DigitalGov has been extremely focused on structured content, content models, and their role in future-ready content (and rightly so).

We recently sat down with Lisa Danzig, who’s leading work at the Office of Management and Budget (OMB) on the FY15 Cross Agency Priority (CAP) goal on Customer Service (CS). The CS CAP goal aims to help agencies deliver world-class customer service to citizens that’s on par with leading private

Design research isn’t rocket science. But for many of us in the federal government, it can seem daunting and unfamiliar. We’re here to to help demystify the process of design research for those of you ready to wade into the waters. We’ve both done our fair share of design researching at the Department of Veterans

Dennis Snow and Jeanne Bliss have always been the customer experience (CX) authorities in my mind. Dennis’s Lessons from the Mouse and Jeanne’s Chief Customer Officer were two of the first books I read that described what the practice of customer experience looked like in the halls of Fortune 500 companies like Lands End and Microsoft,

Armed with a smartphone instead of a badge, ordinary Americans are helping law enforcement officers capture child predators. After exhausting all investigative leads, U.S. Immigration and Customs Enforcement (ICE) Homeland Security Investigations (HSI) special agents turn to the public for help to

It’s been a while, but in previous posts, I described what we’ve learned from operating StudentAid.gov, the U.S. Department of Education’s Office of Federal Student Aid website created to educate students and borrowers about the federal student aid programs and process and help them make informed decisions about financing college and career school. We first