Research
Use thoughtful exploration and learning to support continuous, strategic decision-making
Research is an important tool to help you understand real user needs, behaviors, and experiences. By using tools like surveys, analytics, and interviews, you can make informed decisions on products, programs, and projects.
Related Policy
Executive Order 14058 and OMB Circular A-11, Section 280
Research: Essential knowledge
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Unsolicited data: A valuable resource for digital customer experience enhancement
Learn how user-initiated feedback can help you shape your customer experience approach.
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18F User Experience Guide: Research
Find information about conducting ethical, inclusive, and unbiased research with people from start to finish.
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A guide to the Paperwork Reduction Act
Explore common questions related to the Paperwork Reduction Act, a law governing how federal agencies collect information from the public.
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Uncovering impactful solutions through user research
Understand the needs and behaviors of your users so you can develop a product or service that supports them.
