Digital service delivery
Make it easier for the public to access the information and services that they count on each and every day.
For millions, access to digital services is critical. The public uses government websites to find unemployment support, file taxes, apply for student loans, or get assistance with housing, childcare, or food. Providing easy-to-use access to these services online is a priority of the federal government. Improving digital service delivery is the primary subject of 21st Century Integrated Digital Experience Act, and its policy guidance in OMB M-23-22, which requires federal agencies to enact best practices.
Related Policy
21st Century Integrated Digital Experience Act and OMB M-23-22
Digital service delivery: Essential knowledge
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An introduction to federal website standards
Understand how and why to use the federal website standards. The standards cover common visual technical elements and reflect user experience best practices.
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Use the U.S. Web Design System maturity model
Understand how to adopt the Design System incrementally, and design and build better digital experiences.
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Participate in the Digital Analytics Program
The Digital Analytics Program (DAP) offers advanced, easy web analytics for federal agencies. All public-facing federal websites can participate.
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Access Site Scanning program data
The Site Scanning program automates a wide range of scans of public federal websites and generates data about website health, policy compliance, and best practices. Use the data to understand the health of your agency’s websites.
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An introduction to digital governance
Digital governance refers to the internal systems and processes we use to manage our digital presence. Learn why governance is essential to digital service delivery.
