Join the Contact Center Community
Employees and contractors of federal, state, local, tribal, and territorial governments are eligible to join our communities.
Select "Join the Contact Center Community," then a form will ask for your name and email address. The form should take most people a minute or less to complete.
Join the Contact Center CommunityGovernment professionals from all levels come together in this community to improve government contact centers’ performance, experience, and efficiency.
Become a member to explore methods of service delivery that improve customer experience in government contact centers.
Digital.gov fosters this passionate community by providing spaces designed to host educational forums and discussions. Remember, when participating in this community, you must follow Digital.gov community guidelines.
Featured topic
Contact centers
Contact centers provide a centralized point of access, consolidating diverse services and information under one umbrella. This alleviates the burden on the public to navigate complex organizational structures to reach the agency they need. By streamlining access, contact centers empower individuals to engage with government services effectively, fostering a sense of ease and trust.
