Best Practices

Progress towards delivering a digital-first public experience

Each year, more than 400 million individuals, families, businesses, organizations, and local governments get information and services from about 430 federal agencies and sub-agencies. The Biden-Harris administration is driving a bold vision for how government agencies serve their customers digitally with OMB’s ten-year roadmap for a modern digital experience. Agencies have already made significant strides. Learn about recent successes by the IRS, CDC, NASA, and FEMA, and how OMB will continue to collaborate with agencies to ensure ongoing improvement in digital government services.— via The White House

Apr 17, 2024

18F practices in action (spoiler: this stuff works)

How well do 18F software development practices work? The 18F team reflected on a recent project for the Cybersecurity and Infrastructure Security Agency (CISA) .gov registry to gauge the effectiveness of six recommendations aligned with what they actually did.— via 18F

Apr 03, 2024

The Open Data, Design, and Development (ODDD) team has replaced signed consent forms with a more accessible user research agreement process, offering multiple opt-in points. This ensures informed consent and participant autonomy. Explore why and how the ODDD team implemented this comprehensive participant consent process in their user research.— via Office of Natural Resources Revenue

Apr 03, 2024

How USAGov uses data to improve content

Each month, USAGov’s content designers spend many hours ensuring that the content on USA.gov and USAGov en Español is up-to-date, accurate, and meets user needs. Learn how their team does holistic reviews of each topic section based on a rolling calendar with the goal of updating all content at least every 6 months.— via USA.gov

Apr 01, 2024

Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience.

Equity in action: GSA’s study on remote identity-proofing technologies

The Biden-Harris President’s Management Agenda (PMA) emphasizes an effective, equitable and accountable government. As part of this effort, the General Services Administration (GSA) is conducting a study on the equity of remote identity proofing. The study aims to assess and improve the accessibility and equity of remote identity verification technologies such as facial matching systems. Learn more about the context, purpose, and progress of the study, and how it supports GSA’s goal of enhancing digital government services and prioritizing equitable design practices.— via Performance.gov

Mar 13, 2024

Optimizing the federal digital experience: aligning content governance, coordination, and database development

This blog post dives into the details of building a dynamic content database and audit for onrr.gov. Learn how effective subject matter expert (SME) coordination, strategic content planning, and application of visualization tools contribute to enhancing content governance and user experience on a federal website.— via Office of Natural Resources Revenue

Feb 20, 2024

Timeless top 10 best practices for great government websites

While the field of federal web management continues to evolve, the core best practices have remained essentially unchanged for two decades.

Ammie Farraj Feijoo

Rachel Flagg

Feb 09, 2024

Last fall, vote.gov and the USAGov program partnered for their first-ever social media takeover on National Voter Registration Day. The campaign, which encouraged the public to register to vote, reached 36,000 people across USAGov’s platforms and generated over 2,000 engagements. The partnership raised awareness for vote.gov, boosted vote.gov’s website traffic, and laid the groundwork for the future collaborations and resource-sharing between the two entities. This collaboration between vote.gov and USAGov offers a model for social media takeovers and partnerships between federal agencies and teams.— via USA.gov

Feb 06, 2024

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).— via The White House

Sep 22, 2023

Seven tips on facilitating unplanned topics in meetings

Facilitating a workshop can feel like a daunting task. Here at 18F, we’ve identified seven tips to keep your workshop organized and flowing, despite unplanned scenarios.— via 18F

Aug 22, 2023

Am I doing it right? A checkup for agile teams

Even on the best teams, things need to be monitored and adjusted. If you are doing this for the first time, it can be even harder. In this article, I share some signals of what success looks like and what to do if you are stuck in one of the many common pitfalls.— via 18F

Mar 23, 2023

A discussion with members of the U.S. General Services Administration (GSA) and U.S. Access Board (USAB) on best practices for buying information and communications technology and services that can be used by anyone.

Andrew Nielson

Bruce Bailey

Megan Reed

Michael Horton

Robert Jolly

The Weekly Ship: What It Is, Why Useful, and How To Create Your Own

The Weekly Ship: What It Is, Why It’s Useful, and How To Create Your Own—The weekly ship has been a staple of 18F projects for years. It is a way to engage partners, inform teammates, and reflect on our work.— via 18F

Oct 21, 2021

Navigating ATOs

Navigating ATOs—Authority to Operate (ATO) processes work differently at different federal agencies. As a technology and design consultancy inside the United States government, 18F has worked on ATOs at many of them. We are still learning and experimenting, but there are definite patterns we have seen work well across multiple agencies.— via 18F

Oct 19, 2021

Acquisition

Discovery BPA Evaluation Process: How to Operationalize this Practice

This guide provides acquisition professionals the steps and resources needed to operationalize the evaluation process developed for the Discovery BPA.

Ashley Owens

Bridget Fields

Michelle McNellis

Omid Ghaffari-Tabrizi

Rebecca Refoy

Oct 26, 2020

Have You Critiqued Your Critique Process?

DEMO Whenever I hear someone complain about the process of a design critique, I’m always a bit surprised. Blame it on the fact

Meghan Lazier

Jul 31, 2017

‘Cybersecuring’ the Internet of Things

I recently had the chance to talk with the legendary Vint Cerf, one of the founding fathers of the internet. We had a wide-ranging discussion about the past, present and future of the internet, network security and what it would take to successfully, safely and reliably merge the digital and physical worlds, a concept known

Donna Dodson

Jun 29, 2017

Four Challenges of Adopting Team Structures (And How Leaders Can Mitigate Them)

If you’re considering “going agile,” one of the critical components of such a transformation will be adopting team structures. In your current, pre-teaming state, your developers are probably working by themselves, and may be engaging directly with stakeholders. Agile will place your developers into teams. Teaming is important, as it will enable your development staff

Brian Fox

Jun 15, 2017

The Data Briefing: Design-Driven Enterprise Architecture Creating the New Federal Government Agency

It’s been a while since I’ve checked in on enterprise architecture (EA). My last in-depth work with EA was around 2011 when I was on detail to the Office of Personnel Management’s Open Government Team. The EA model I worked with was the top-down organizational design of information technology assets, data assets, and business processes.

Bill Brantley

Jun 07, 2017