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Guidance on building better digital services in government
Understand how and why design impacts user experience
276 posts
In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign.— via Office of Natural Resources Revenue
The USAGov UX team has made improvements to beta.usa.gov in new ways. See the five changes that help us understand user needs and pain points.— via USA.gov
The UX Summit will be a one day virtual event on June 14, 2023. New and experienced UX practitioners are encouraged to participate.
The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach.— via USA.gov
How the discipline of design can help your agency improve customer experience.
The U.S. Web Design System (USWDS) includes five design principles that facilitate human-centered design. In this post, we look at the work our team does to make sure we’re meeting each principle.— via Office of Natural Resources Revenue
At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media. Using stories has helped us increase our engagement rate and our number of followers as we deliver helpful information to people. Stories may be a good addition to your agency’s social media strategy, too. These three tips can help you get started.— via USA.gov
The beginning of the year is a good time to hunker down, reflect on the past, and envision the future. We brought some of that reflection into a design chapter meeting, where we asked the team: “What did you learn in 2022? What are you looking forward to in 2023?” Here’s what some of our team members had to say.— via 18F
Managing government websites is a targeted exercise. Here are 5 steps to help you build and maintain a successful one.
What is design, who are designers, and how can they help your agency? Learn how to build a design team that can help your agency solve “wicked problems” and be more innovative.
We’ve conducted several studies where we’ve noticed gaps in our onrr.gov personas, so we decided to revisit them.— via Office of Natural Resources Revenue
This guide contains initial steps for designers, researchers, and developers at the CFPB to help give the communities we design greater power and authority in the design and research process.— via Consumer Financial Protection Bureau
How do you make sure a website is accessible? This blog post outlines the four steps the Office of Natural Resources Revenue (ONRR - pronounced like "honor") at the U.S. Department of the Interior took to verify accessibility.— via Office of Natural Resources Revenue
TTS highlights Latinx employees in civic tech by outlining how ethnicity is defined and reported, and its importance in designing better products and services.
GSA has developed the Digital Lifecycle Program, with tools and guidance to help teams manage a compliant, customer-centric digital property from ideation through sunsetting.
Learn how GSA uses collaboration, empathy, and existing expertise to modernize their digital portfolio and improve customer experience.
Digital.gov
An official website of the U.S. General Services Administration
