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Digital.gov Team

News and Events

What is Customer Experience?

What is Customer Experience?—With the new Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government (Executive Order 14058), customer experience (CX) has become a buzzword in the federal government. Let’s take a look at what it is.— via Office of Natural Resources Revenue

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Jun 21, 2022

USAGov Content Design Team: 2021 Highlights

USAGov Content Design Team: 2021 Highlights—Our mission at USAGov and USAGov en Español is to make it easy for anyone to find and understand the government information they need. We’re excited about what we accomplished in 2021; we connected with the public 117 million times through our websites, social media, email, and phone and chat contact center support. And with our “data first” mindset, we’re more confident that our content is addressing our users’ needs.— via USA.gov

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May 10, 2022

Document Accessibility: Getting From 5,000 to 0

Document Accessibility: Getting From 5,000 to 0—Our approach to making 5,000 documents on onrr.gov accessible. We’re steadily making progress towards getting all of our documents 508 compliant. It seemed like an insurmountable challenge, but with a little bit of prioritization and coordination, we’re chipping away at the incompliant debt we had accumulated.— via Office of Natural Resources Revenue

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Sep 03, 2021