Design

Understand how and why design impacts user experience

More News and Events on Design

270 posts

Building Trust in a Public Health Crisis

Building Trust in a Public Health Crisis—Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways. — via 18F

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Jun 23, 2020

"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response

"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response—USAGov receives and responds to questions directly from the public in many ways: through social media, on page surveys on USA.gov and USAGov en Español, and through chats and calls. One powerful tool in the USAGov toolbelt is our interactive voice response (IVR) system in both English and Spanish through the USAGov Contact Center. — via USA.gov

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Jun 23, 2020

Even with a design system, you still need a designer

The U.S. Web Design System gives flexibility to teams to build the right solution for users, but there are still plenty of design decisions that teams need to make to be successful. In short, you’ll still need a designer. — via 18F

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Feb 13, 2020

UX

Deep Dive into the UX Field

There is a growing number of uses for user experience (UX) design, as well as a growing alphabet of UX-related careers; this series will offer some insight into the field by speaking with UX experts in government.
Feb 11, 2020