News and Updates

Building off the great discussion started around Customer Experience, we’re looking at the difference between User Acceptance Testing and Usability Testing.

“Content is king” is a generally accepted truth for those of us who produce digital media. But once you have compelling content, how to best present it to your audience becomes the next challenge. In recent years, Web innovators started emphasizing the effectiveness of “digital storytelling,” or content focused on individual, human experiences using compelling

Challenge.gov now hosts the full federal-wide listing of crowdsourcing competitions and has a back-end platform for agencies to create and manage their competitions. The site is managed and produced within GSA’s Office of Citizen Services and Innovative Technology (OCSIT) group. The main feature is a complete

Congress.gov ushered in the new fiscal year by removing the beta label from its URL two years after it launched. During this period, the Library of Congress not only extensively tested how the site would display on any device, but in a series of releases and enhancements, completely transformed the ability to find legislative information

Glad to be back after a three-week absence. I was preparing for the South Eastern Conference on Public Administration held in Atlanta this year. Great conversations and I can tell you that the academic community is hungry for more government data and APIs. A great example is this week’s API Briefing: the U.S. National Library

U.S. Hispanics are ahead of the digital curve, according to an analysis of strategies of leading brands and forward-thinking marketers by Lisa Gevelber, Vice President of Americas Marketing. As we’ve noted before, Hispanics not only lead in adoption of new devices, they are also power users of mobile.

A well-developed communications plan is critical to the success of a challenge competition, but too often it is one item managers leave to consider at the end of prize design. The United States Agency for International Development (USAID)’s Jarah Meador shared the Desal Prize plan and results in the September 16 webinar, “Why Your Gov

Meet Hannah Rubin, who works in the Congressional Research Service (CRS) at the Library of Congress. She’s the focus of this month’s Member Spotlight. In addition to her “real” job, she’s also currently working as a “20%-er” with the

Over the last 6 months, 18F has embarked on a mission to transform the way the U.S. Government builds and buys digital services. We’re currently working with more than half a dozen agencies to help them deliver on their missions in a design-centric, agile, open, and data-driven way. How do we say yes to a

Saving the whales just got easier for West Coasters with the latest version of the popular Whale Alert app. This free “feel-good” iPhone/iPad app, developed by NOAA’s Office of National Marine Sanctuaries and a long list of partners, now enables users on both U.S. coasts

The Office of the Federal Register’s mission “informs citizens of their rights and obligations, documents the actions of Federal agencies, and provides a forum for public participation in the democratic process.” As the winner of the Bright Idea Award, FederalRegister.gov is clear and easy to use, but most citizens rarely frequent it. More frequently they

Remember the Golden Age of Web development? A time long ago when there were only five desktop browsers to support, a few different screen sizes and every user connected via broadband? Well, those days are over. With the advent of mobile Web

If you are a coastal resident, go to the beach, or are interested in digital volunteering, you can be a tremendous help in identifying and classifying changes that storms make to our coast after severe storms. The U.S. Geological Survey (USGS) has launched iCoast, a Web application where you can view aerial photographs and help classify

Outdated development practices and narrow interpretations of acquisition regulations have prevented the federal government from taking advantage of technologies that can help agencies deliver better digital services to the public. OMB is developing new tools to help you take advantage of existing procurement authorities in the FAR, or the Federal Acquisition Regulation, the nearly 2,000

The Centers for Disease Control has added another tool to its suite of mobile applications for healthcare providers and clinicians. The “Prevent Group B Strep” app provides specific, timely guidance to obstetric and neonatal providers to aid in

Sign up now to join fellow MobileGov Community of Practice members for Tech@State’s Mobile Diplomacy conference on Friday, October 3, 2014! Your attendance will let you participate in a variety of panels, ignite and breakout sessions about mobile development relevant to all digital government innovators. Members of the

The International Data Corporation (IDC) is forecasting a strong outlook for smartphone sales during the remaining months of 2014. So, what might this mobile-driven world look like?

If you have a hand in contracts for crowdsourcing initiatives and challenge and prize competitions, here are some helpful hints for you. We’ve gathered this list from the expert businesses that provide competition services. Haven’t heard about that? See GSA Schedule 541-4G. Background: Over the last two years, competition providers and consultants have become more

Six months ago, we launched this DigitalGov.gov platform to support federal agencies in delivering 21st century digital services and information to the public. It seems a good time to share some of the thinking that went into the development of the platform, and what we’ve learned so far.

Just like the private sector, government agencies frequently encounter new rules, regulations, policies, and financial realities that impact the way we do business. Of course, change is never easy—and when customers feel the ripple effects of those changes, their satisfaction with an agency can waver. That’s why, during times of change, customer experience leaders should