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Guidance on building better digital services in government
232 posts
This week, the Office of Information and Regulatory Affairs (OIRA), clarified the process for information collections associated with the Paperwork Reduction Act (PRA). These changes include an easy to understand chart that lays out the steps for this sometimes hard to understand process, and are a direct result of the feedback they’ve been getting from the community.— via The Guide to the Paperwork Reduction Act
Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve.— via 18F
An introduction to usability testing, why it’s important, and how to talk about things that aren’t required to do a usability test— via 18F
A quick-start guide for embedding accessibility and inclusive design into a team’s workflow.
A hybrid approach of waterfall and agile practices is helping the USGS make the transition to agile.
Helpful lessons from the National Center for Complementary and Integrative Health (NCCIH) on the redesign of an intranet.
Learn how measuring customer experience helped inform and guide website development at Peace Corps.
Being a remote team doesn’t mean you should forgo any of your research rituals. It means finding different ways to do them.
An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).
As chatbots have become more popular, some online sites will let you create a chatbot with little or no programming.
Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research.
This post was originally published by Code.gov on Medium. It’s been a year since the federal government published the Federal Source Code Policy, which created the foundation for Code.gov. In honor of the policy’s anniversary, we checked in with our users to learn more about them, their needs, and the challenges they face. Our users
This is part of an ongoing series highlighting the innovations and research happening at Walter Reed National Military Medical Center in Bethesda, Maryland. Wounded warriors who dream of returning to playing hockey, climbing mountains or simply brushing their teeth with ease can look to 3-D printing innovations at Walter Reed National Military Medical Center to
How user interviews helped spotlight the needs of a previously forgotten group. We may not like to admit it, but, most web services or sites have users that (for whatever reason) just aren’t well understood—and in turn, not well served. Conducting user interviews and making sure you get good participation from those groups can help
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