Join the CX Community for their first meeting of 2018 where CRM in government will be discussed.
2018
Blogs
Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.
Trends on Tuesday: Because Seeing is Believing—Augmented Reality in the Federal Government
See how augmented reality may be used for data management and cybersecurity practices.
Using Journey Mapping to Streamline Processes Across Agencies
How one team used journey mapping to improve the customer experience for newly naturalized citizens attempting to travel abroad.
Learn About the Updated IT Accessibility Standards
Effective January 18, 2018, the revised 508 standards modernize the federal government’s IT accessibility standards and bring us into alignment with governments around the world.
Making Customer Satisfaction Data Actionable at the Peace Corps
Learn how measuring customer experience helped inform and guide website development at Peace Corps.
In our next monthly users call, the U.S. Web Design Standards core team will share what they’re working on in 2018.
2018
Learn about your legal obligations to limited English proficient individuals (LEP) as a federal, state, or local government agency. We’ll provide an overview of national origin discrimination and offer practical tips for overcoming language barriers and language access program planning.
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2018
2018
Virtual open office hours to answer your questions about the U.S. Digital Registry
2018
This interactive talk with a USAGov team member will highlight the digital response in Puerto Rico during and after Hurricane Maria.
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2018
First monthly inter-agency form for the Emerging Citizen Technology program.
2017
Come learn how to create a simple, compliant government website, using Federalist, GitHub and the U.S. Web Design Standards.
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2017
A Better DigitalGov
We’re going to try something new here, something better.
This event will provide concrete tips and examples of how to reach more Spanish speakers needing and looking for government information through social media
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2017
In this online event, we’ll discuss how to use tools that are designed to import data and visualize it without report exports.
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2017
In this online event, PLAIN co-chairs will provide a recap of international plain language initiatives discussed at the 2017 Plain Language Association International conference in Graz, Austria.
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2017
3 Ways to Manage Research Projects Remotely
Being a remote team doesn’t mean you should forgo any of your research rituals. It means finding different ways to do them.
Machine Learning Paired with Skilled Data Scientists is the Future of Data-Driven Decision Making
ML can provide high-value services for data management and analytics, security threat detection, and process improvement but it doesn’t stop there.
Finding Usability Testers: Tips from an Army Recruiter
An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).
The Data Briefing: How to Build a Chatbot in a Weekend
As chatbots have become more popular, some online sites will let you create a chatbot with little or no programming.
