User Experience

A remote event covering user experience (UX) methods, service design, and managing UX in the government.

Andrew Do

Angela Y. Smithers

Anthony J Schulzetenberg

Brooke Dine

Caroline Kyungae Smith

Katherine B Nammacher

Margo Kabel

Maya Rhodan

Sarah Rigdon

In this session, we’ll be joined by Nicholas Pjontek of Canada.ca. Nick will talk about some of the analytics goals, lessons, barriers, and successes in the government of Canada.

Watch Video

Nicolas Pjontek

Tim Lowden

Freddie Blicher

When’s the Best Time to Tweet? @USAGovEspanol Experiments with Twitter—A good following on social media is fundamental to USAGov’s goal of getting clear and helpful government information to Spanish speakers around the country. To make sure we’re reaching the right people at the right time with valuable content, our team began to rethink our USAGov en Español Twitter strategy. — via USA.gov

Jul 22, 2020

Join us for a discussion about the value of journey mapping, and how to adapt the mapping process to make the most out of remote collaboration.

Watch Video

Julie Strothman

Matt Dobson

In this session, we’ll discuss the classic suite of “marketing metrics” vs what’s more important to us in government “content-based metrics”.

Watch Video

Tim Lowden

"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response

"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response—USAGov receives and responds to questions directly from the public in many ways: through social media, on page surveys on USA.gov and USAGov en Español, and through chats and calls. One powerful tool in the USAGov toolbelt is our interactive voice response (IVR) system in both English and Spanish through the USAGov Contact Center. — via USA.gov

Jun 23, 2020

The June 2020 USWDS monthly focused on the design system and design modernization with guest speakers from 18F. Dan Williams, USWDS product lead, led the call and facilitated a live question and answer session with event attendees.

Watch Video

This Week's IDEA

Build Sites to Address the Entire User Journey

This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.

Jun 16, 2020

In this session, we’ll tell you about the Digital Analytics Program’s Certified Analyst exam and how you can use it to demonstrate your analytics mastery!

Watch Video

Tim Lowden

The May 2020 USWDS monthly call revisited the design system’s card and forms components. Speakers also paid special attention to data visualization.

Watch Video

This Week's IDEA

Promote Continuity to Better Support Customer Journeys

This week, we’re exploring what it means to promote continuity, and we’re taking a look at ways to use service design to deliver a great experience.

Ammie Farraj Feijoo

Dan Williams

May 12, 2020

New to DAP? No problem. Join us to learn about the reporting interface, common terminology, and basic reports. This 2.5 - 3 hour session is designed for novice users to “get off the ground” with DAP and Google Analytics.

Watch Video

Tim Lowden

Freddie Blicher

In this workshop, we’ll address how to think about justifying an analyst role on your team, and talk about the role’s many hats, as well as making the business case to your leadership team.

Watch Video

Freddie Blicher

21st Century IDEA

Updates on 21st Century IDEA: Key Insights & Lessons Learned

We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.

Stephanie Santana

Mar 17, 2020

In this meeting, we’ll talk about readability audits and formulas and how they work—and don’t work—to improve web content and the users’ experience.

Watch Video

Katherine Spivey

Learn the methods used by 18F and the State of Vermont as they conducted discovery research to understand and improve the experiences of Vermonters who utilize healthcare and economic assistance programs.

Watch Video

Amy Ashida

Matt Dobson

UX

Call for Participation: Government UX Summit 2020

We’re looking for speakers to share their experiences as UX practitioners in government.

Jean Fox

Feb 27, 2020

Learn how to improve the user experience of your website by following the ADAPT Model to enhance the performance of your content on cellular networks or mobile devices.

Watch Video

David Fern

In this session, you’ll learn how to track plays of embedded YouTube videos on your DAP-enabled pages, and how to create reports for analysis.

Watch Video

Tim Lowden

Freddie Blicher

UX

Deep Dive into the UX Field

There is a growing number of uses for user experience (UX) design, as well as a growing alphabet of UX-related careers; this series will offer some insight into the field by speaking with UX experts in government.

Stephanie Santana

Feb 11, 2020

User Experience

2020 Government UX Summit: July 28, 29, and 30

Analytics Lessons From Canada.ca

Making Remote Work Work for Journey Mapping

Shifting Your Metrics Mindset

"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response

USWDS Monthly Call: Design Modernization and the Importance of Designers

Build Sites to Address the Entire User Journey

Become a DAP Certified Analyst

USWDS Monthly Call - Cards, Forms, and Data Visualizations

Promote Continuity to Better Support Customer Journeys

An Introduction to the Basics of DAP

Justifying the Web Analyst’s Role in Your Organization

Updates on 21st Century IDEA: Key Insights & Lessons Learned

Readability Audits of Government Websites with Katherine Spivey

Mitigating Bias While Building Research Practices

Call for Participation: Government UX Summit 2020

Making a Mobile-Friendly Website Using the ADAPT Model

The YouTube Event Option

Deep Dive into the UX Field

More News and Events on User Experience