Reflections on a year in government from 11 U.S. Digital Corps fellows
To celebrate their first year in government, 11 U.S. Digital Corps Fellows reflect on what they have learned.
User Experience
User experience involves every interaction a user has with an agency.
More News and Events on User Experience
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3 ways to improve communication between contact center agents and customers
The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. Here are three tips recommended to USAGov agents for interacting with customers. — via USA.gov
Developing and evaluating content for manual accessibility and user experience (UX) tests
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2023
Annual Summit
2023 Government UX Summit
User experience (UX) experts across the federal government will share case studies and best practices during this virtual summit.
2023
Planning and implementing a search engine for a redesigned federal government website
In this blog, we walk you through our planning and implementation process for Search.gov. We share lessons learned, as well as resources we found useful. — via Office of Natural Resources Revenue
ConsumerFinance.gov
Strengthening information accessibility for consumers with limited English proficiency
Tune in to learn what the Consumer Financial Protection Bureau (CFPB) is doing to ensure financial products and services are accessible to all consumers, including those with limited English proficiency.
2023
Personas: learn how to discover your audience, understand them, and pivot to address their needs
Advice from five federal experts on creating user personas.
A digital accessibility catalyst for your next policy refresh
Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.
User Experience
Incorporating user experience practices into data-driven development of a biomedical software tool
Join the National Cancer Institute and a university-based researcher to discuss interpreting complex data.
2023
Tune-in to learn more about what your feedback is doing for the U.S. Web Design System.
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2023
Introducing the new USA.gov
We’re excited to share that the new USA.gov and USAGov en Español are live. However, we’re not finished. See what we’ll be working on in the future. — via USA.gov
Modernizing a federal government website with user-centered design
In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign. — via Office of Natural Resources Revenue
Testing Beta for Accessibility
The USAGov team strives to ensure all our websites are accessible to as many people as possible. This includes those who need the use of specialized assistive technologies when browsing the internet. In building beta.USA.gov we deliberately validated that it met Section 508 and WCAG 2.0 compliance requirements. Our testing approach includes a three step hybrid method that may be suitable for other agency use. — via USA.gov
5 Changes the UX Team Made for Beta
The USAGov UX team has made improvements to beta.usa.gov in new ways. See the five changes that help us understand user needs and pain points. — via USA.gov
HHS Leverages Data for Impact and Action at the 2023 Health Datapalooza
U.S. Digital Corps Fellows at HHS proved instrumental to delivering this year’s Health Datapalooza, especially the 2023 Health Equity DataJam, which launched at the event as a two-month-long technology sprint through the end of April. A professional association for health services and policy researchers will run the DataJam using HHS open data. Thanks to the U.S. Digital Corps Fellows, HealthData.gov includes DataJam challenge prompts, priority themes, open datasets, and curated resources for solvers. — via U.S. Department of Health and Human Services
Call for participation: Government UX summit 2023
The UX Summit will be a one day virtual event on June 14, 2023. New and experienced UX practitioners are encouraged to participate.
PLAIN LANGUAGE AND MULTILINGUAL
The plain language tie to translating digital content
Join us to discuss the plain language and cultural components of effectively translating digital content into multiple languages.
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2023
A happy compromise between people-first and plain language
Find out how the National Institute of Corrections is using people-first plain language in its communications. See what words and phrases they’re changing.
Building Beta: The Foundation
The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach. — via USA.gov
USER EXPERIENCE AND WEB MANAGERS
Increasing public participation in user research
Join GSA’s 10x team as they share their report on creative incentives and tools for increased public participation in user research.
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2023
