Video Blog: Part 3: Sarah Crane, USA.gov
In our final video interview with Sarah Crane of USA.gov, she talks about adaptive content and how it works with APIs.
Content Strategy
Make use of content strategy to deliver great digital experiences.
More News and Events on Content Strategy
627 posts
Ignite with Us
Have a DigitalGov success?—published an API? Got buy-in from leadership? Changed a part of your customer-service paradigm? Developed a cool dashboard? Got the app out the door? Heck! Have you prototyped a wearable, drivable or flyable? Have a DigitalGov opinion?—think we should be focusing more or less on something? Have an idea on how to
Video Blog: Part 2: Sarah Crane, USA.gov
Part 2 of our interview with Sarah Crane from USA.gov shares how the USA.gov team is tackling content sprawl with the USA.gov API.
Sign up For DigitalGov Citizen Services Summit, Friday, May 30
We won’t build the government of the 21st century by drawing within the lines. We don’t have to tell you the hard work of building a digital government doesn’t exist in a vacuum or a bubble. Show us social media without mobile, Web without data and user experience without APIs. You can’t? That’s right—in reality,
Designing in the Open Training Recap
During the recent redesign of Data.gov, the team developed a process that helped them respond to public feedback, track the actions and hold themselves accountable. In a DigitalGov University webinar, “Designing in the Open—Public Participation in Government Web Design,” Phil Ashlock, chief architect at Data.gov, and Jeanne Holm, Data.gov evangelist, shared how integrating feedback from
Analyzing Search Data in Real-Time to Drive Decisions
DigitalGov Search recently rolled out a new open source technology stack, which gives the team access to real-time analytics and dashboards to monitor search trends.
Because It’s Hard
Two years ago, federal agencies were set on a fast track to create a 21st century digital government. The Federal Digital Strategy served up a heaping set of deliverables on a tight timeline.
Government Open and Structured Content Models Are Here!
Smartphones, tablets, Twitter, Facebook, Instagram, not to mention your agency’s desktop website, are all clamoring for information, but sliced and diced in different ways. How can you make your content adaptive for efficient delivery to all of these mediums? Structured content and open content models can help you create content that
Storyboarding is Key to Successful Storytelling
Communication professionals pride themselves on coming up with big ideas and big messages. But moving a great idea from conceptualization to execution can be challenging, especially when you want to keep your budget in check. Storyboards can greatly assist in this process, a strategy I found to be critical to the success of a new
Trends on Tuesday: How Contact Centers are Adapting to the Mobile User
While it does provide challenges, anytime, anywhere digital government provides numerous opportunities for contact centers to do business more effectively. According to this study by Compare Business Products, one of the most important impacts for contact centers is that smartphone users can now connect with contact centers via voice calls, SMS messages, Internet pages, social
Search Is the New Big Data Recap
Search is easy, right? You type a term in a search box and the exact page you’re looking for appears at the top of the list of results. But search is hard and has many shades of grey. On April 10, 2014, Loren Siebert, our DigitalGov Search senior search architect, presented on: Complexities of recall
EPA Mobile Projects Update
Earth Day is next week, so today instead of featuring one mobile product like we do every Thursday, we’re highlighting how the U.S. Environmental Protection Agency is tackling mobile to help empower citizen environmental decisions. Currently, you can
How to Tell Your Agency’s Story—Plainly
You’ve got the right words, the active verbs, the carefully chosen adjectives and adverbs. You’ve got the facts. You’ve got the talking points. All you have to do is put it together, right?
Storyboard: A Tool for a Successful Video
The script is king when it comes to creating a video. Once you have the words, it’s the pictures that will tell the story. Storyboards are a key component in video production. They serve as a guide during the production process, allowing the video producer to determine how the use of footage, sound bites, audio
Feature Your Consumer Tools on WhiteHouse.gov
The White House launched a hub for consumer-facing tools across the federal government, and they want to feature your agency’s tools that can help make people’s lives easier. As of now, they are featuring tools from these agencies: Department of Education’s College Scorecard Department of Energy’s Hybrid Car Calculator & Home Energy Yardstick Department of Agriculture’s
To Use Social Sharing Buttons or Not
Our digital gov neighbors in the U.K. have been working on their own digital strategy, including the consolidating into a single website. When the GOV.UK team introduced social sharing buttons, that allow users to post a link to the page on Facebook or Twitter, on their
Plain Language Page Titles: More Important than Ever
Government Web pages are found mainly through search engines. Google recently redesigned its search results page and there are quite a few small, but impactful, changes in this latest redesign. Specifically, it affects how page titles are displayed. Many experts now recommend even
DigitalGov Search: Our Open Source Strategy
At DigitalGov Search, we keep an eye on on our what our government counterparts are up to, both in the U.S. and other countries. We recently came across Gov.UK’s philosophy on and approach to coding in the open. It caught our attention and we realized we should also articulate our open source strategy. Use and Contribute to Open
Announcing beta.usgs.gov
In 1994 when the U.S. Geological Survey (USGS) launched it’s first website, the Web was a very different place. Many websites that were launched had little consideration given to, or even had an understanding of, things such user experience, content strategies, or design. Over the next 20 years our
Anytime, Anywhere, Anything: The Effect of Mobile on the Web in 25 Years
In 25 years, imagine a world where anytime, anywhere, any device is just taken for granted. That’s the theme from the responses we got from our Mobile Gov Community of Practice members when we asked them to predict the effect mobile would have on the Web
