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Guidance on building better digital services in government
Mark Trammell
GSA |
Mark Trammell is a designer and researcher at 18F working most frequently with the U.S. Forest Service, Federal Acquisition Service, and Department of Veterans Affairs. His design work prior to 18F includes tenures with Sonos, Obama for America, Twitter, Digg, PayPal, the University of Florida, and the U.S. Navy. Trammell co-authored two books on Web design and standards and served as Designer-in-Residence for the VA.
This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.