Introducing the new USA.gov
We’re excited to share that the new USA.gov and USAGov en Español are live. However, we’re not finished. See what we’ll be working on in the future.— via USA.gov
User Experience
User experience involves every interaction a user has with an agency.
More News and Events on User Experience
449 posts
Modernizing a federal government website with user-centered design
In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign.— via Office of Natural Resources Revenue
Testing Beta for Accessibility
The USAGov team strives to ensure all our websites are accessible to as many people as possible. This includes those who need the use of specialized assistive technologies when browsing the internet. In building beta.USA.gov we deliberately validated that it met Section 508 and WCAG 2.0 compliance requirements. Our testing approach includes a three step hybrid method that may be suitable for other agency use.— via USA.gov
5 Changes the UX Team Made for Beta
The USAGov UX team has made improvements to beta.usa.gov in new ways. See the five changes that help us understand user needs and pain points.— via USA.gov
HHS Leverages Data for Impact and Action at the 2023 Health Datapalooza
U.S. Digital Corps Fellows at HHS proved instrumental to delivering this year’s Health Datapalooza, especially the 2023 Health Equity DataJam, which launched at the event as a two-month-long technology sprint through the end of April. A professional association for health services and policy researchers will run the DataJam using HHS open data. Thanks to the U.S. Digital Corps Fellows, HealthData.gov includes DataJam challenge prompts, priority themes, open datasets, and curated resources for solvers.— via U.S. Department of Health and Human Services
Call for participation: Government UX summit 2023
The UX Summit will be a one day virtual event on June 14, 2023. New and experienced UX practitioners are encouraged to participate.
PLAIN LANGUAGE AND MULTILINGUAL
The plain language tie to translating digital content
Join us to discuss the plain language and cultural components of effectively translating digital content into multiple languages.
Watch Video
2023
A happy compromise between people-first and plain language
Find out how the National Institute of Corrections is using people-first plain language in its communications. See what words and phrases they’re changing.
Building Beta: The Foundation
The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach.— via USA.gov
USER EXPERIENCE AND WEB MANAGERS
Increasing public participation in user research
Join GSA’s 10x team as they share their report on creative incentives and tools for increased public participation in user research.
Watch Video
2023
How to manage a federal website
Managing government websites is a targeted exercise. Here are 5 steps to help you build and maintain a successful one.
Bringing design in-house
What is design, who are designers, and how can they help your agency? Learn how to build a design team that can help your agency solve “wicked problems” and be more innovative.
Web Managers & Web Analytics
Continuously improve your website by using customer feedback and web analytics: An IRS case study
Get tips and lessons learned from the Internal Revenue Service on how they collect user feedback and use web analytics to improve applications.
Watch Video
2023
Continuing our look at user profile patterns
2022
Sunsetting Go.USA.gov: Final User Statistics
The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service.— via USA.gov
USER EXPERIENCE AND MULTILINGUAL
USAGov: Usability Test Reports
Join us for an overview of usability test reports on the next version of USA.gov.
2022
Incorporating Evaluation into Digital Forms
The American public spends approximately 11.5 billion hours per year filling out federal government forms. Form complexity can result in lack of submission or completion, and errors on forms can cause processing delays and affect whether the form is accepted — which can have far-reaching consequences. Learn how Five GSA offices and the American public worked together to improve federal forms.— via General Services Administration
We’ll discuss our approach to developing User Profile design patterns, look at some specific guidance, and talk about why it’s so important.
2022
WEB CONTENT and USER EXPERIENCE
Improve Your Website With User Testing
Get tips and lessons learned from the Environmental Protection Agency on how to conduct user testing to improve customer experience.
2022
User Experience
DHS Usability Testing Kit — So Easy, Anyone Can Do It
Join us for an overview of the Department of Homeland Security’s new Usability Testing Kit, including its four approaches to usability testing.
2022
