Decoding public sentiment: Harnessing open data to gain insights into service delivery
Exploring High-Impact Service Provider performance through open source data analysis to enhance customer experience with federal services.
User Experience
User experience involves every interaction a user has with an agency.
More News and Events on User Experience
449 posts
Conducting user research with people with disabilities
USWDS Monthly Call - October 2023
This month, we’ll share progress and findings from our recent effort to improve our ongoing research practice.
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2023
5 things we learned from our scams wizard usability test
USAGov’s usability (UX) team developed a step-by-step process for visitors to easily report a scam. Here are 5 things the team learned from performing usability testing on the tool.— via USA.gov
New IDManagement.gov is refreshing the conversation about Zero Trust
IDmanagement.gov has received an update that makes it easier for users to find exactly what they need.
Why the American People Deserve a Digital Government
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).— via The White House
USWDS mission and vision
USWDS Monthly Call - September 2023
We’ll explore what it means to pursue mission-centered design and decision-making.
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2023
User Experience
Cultivating a dynamic career in UX
Join us for a discussion on how to adapt your career in user experience (UX) to a quickly changing world.
2023
First, do no harm: mistakes to avoid in creating accessible user experiences
Accessible design and development practices help us build inclusive experiences. But we can lose sight of the people we serve if we don’t steadily work to better understand our users. To create accessible experiences, avoid these mistakes.— via 18F
USWDS product roadmap updates
USWDS Monthly Call - August 2023
What’s in the newest iteration of the U.S. Web Design System’s product roadmap.
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2023
Get to know Search.gov
Search.gov’s goal is to deliver a high-quality, government-wide search engine that allows agencies to customize search experiences for the public, regardless of website type or organization. Learn about standard offerings, as well as three major enhancements.— via USA.gov
Reflections on a year in government from 11 U.S. Digital Corps fellows
To celebrate their first year in government, 11 U.S. Digital Corps Fellows reflect on what they have learned.
3 ways to improve communication between contact center agents and customers
The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. Here are three tips recommended to USAGov agents for interacting with customers.— via USA.gov
Developing and evaluating content for manual accessibility and user experience (UX) tests
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2023
Annual Summit
2023 Government UX Summit
User experience (UX) experts across the federal government will share case studies and best practices during this virtual summit.
2023
Planning and implementing a search engine for a redesigned federal government website
In this blog, we walk you through our planning and implementation process for Search.gov. We share lessons learned, as well as resources we found useful.— via Office of Natural Resources Revenue
ConsumerFinance.gov
Strengthening information accessibility for consumers with limited English proficiency
Tune in to learn what the Consumer Financial Protection Bureau (CFPB) is doing to ensure financial products and services are accessible to all consumers, including those with limited English proficiency.
2023
Personas: learn how to discover your audience, understand them, and pivot to address their needs
Advice from five federal experts on creating user personas.
A digital accessibility catalyst for your next policy refresh
Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.
User Experience
Incorporating user experience practices into data-driven development of a biomedical software tool
Join the National Cancer Institute and a university-based researcher to discuss interpreting complex data.
2023
Tune-in to learn more about what your feedback is doing for the U.S. Web Design System.
Watch Video
2023
