A digital accessibility catalyst for your next policy refresh
Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.
Usability
How easily and effectively people can accomplish their goals using a product or system, while having a positive experience.
More News and Events on Usability
143 posts
Modernizing a federal government website with user-centered design
In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign.— via Office of Natural Resources Revenue
Making sense: Cognition, perception, and design
Watch Video
2023
Testing Beta for Accessibility
The USAGov team strives to ensure all our websites are accessible to as many people as possible. This includes those who need the use of specialized assistive technologies when browsing the internet. In building beta.USA.gov we deliberately validated that it met Section 508 and WCAG 2.0 compliance requirements. Our testing approach includes a three step hybrid method that may be suitable for other agency use.— via USA.gov
5 Changes the UX Team Made for Beta
The USAGov UX team has made improvements to beta.usa.gov in new ways. See the five changes that help us understand user needs and pain points.— via USA.gov
Call for participation: Government UX summit 2023
The UX Summit will be a one day virtual event on June 14, 2023. New and experienced UX practitioners are encouraged to participate.
Web Managers & Web Analytics
Continuously improve your website by using customer feedback and web analytics: An IRS case study
Get tips and lessons learned from the Internal Revenue Service on how they collect user feedback and use web analytics to improve applications.
Watch Video
2023
Revisiting who uses ONRR.gov: refining personas
We’ve conducted several studies where we’ve noticed gaps in our onrr.gov personas, so we decided to revisit them.— via Office of Natural Resources Revenue
Join the Design System team as we tackle your most commonly-asked questions.
Watch Video
2023
A look back at what took place in the Design System in 2022.
2022
To Build Trust, Aim for Easy
Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls.
Accessibility Testing for onrr.gov
How do you make sure a website is accessible? This blog post outlines the four steps the Office of Natural Resources Revenue (ONRR - pronounced like "honor") at the U.S. Department of the Interior took to verify accessibility.— via Office of Natural Resources Revenue
USER EXPERIENCE AND MULTILINGUAL
USAGov: Usability Test Reports
Join us for an overview of usability test reports on the next version of USA.gov.
2022
User Research
Managing Stakeholder Feedback: Lessons from Experience
During the 2022 Plain Language Summit, Stephanie Morrison from the Department of Health and Human Services provided five tips for managing reviewers when asking for feedback.
User Experience
DHS Usability Testing Kit — So Easy, Anyone Can Do It
Join us for an overview of the Department of Homeland Security’s new Usability Testing Kit, including its four approaches to usability testing.
2022
Plain Language
Increase Your Impact With Plain Language
Get tips and lessons learned from the U.S. Department of Justice Civil Rights Division on using plain language to increase their impact and influence.
2022
DHS Usability Testing Kit
Usability testing is a way to learn how easy or difficult it is for people to use something by observing them actually using it. The resources provided in this kit can help you systematize the process, produce reliable findings, and generally expand your ability to test service materials (i.e., paper and digital forms, mobile applications, web pages, etc.) thoroughly with real users — before you launch them out into the world.
Plain Language
Plain Language + Compassion Help People in Crisis
Meet the content strategists who worked to transform FindTreatment.gov to connect people in crisis with the help that they need.
2022
USWDS
Webinar Recap: U.S. Web Design System October 2021 Monthly Call
In this recap of the October 2021 U.S. Web Design System (USWDS) Monthly Call, the USWDS team shares how their community can help teams solve problems together, and what tools and channels we can use to ask questions, get answers, and provide useful feedback.
USWDS
Webinar Recap: U.S. Web Design System September 2021 Monthly Call
For our September call, we focused on the future of the U.S. Web Design System (USWDS): Where does the design system go from USWDS 2.0? What did we learn from our 1.0 and 2.0 releases? Read key points and takeaways from this month’s presentation.
