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Guidance on building better digital services in government
Use social media to effectively communicate with your audience.
330 posts
The questions in this post were curated from attendees of the Deep Fakes and Social Media Webinar, hosted by the SocialGov Community of Practice and Digital.gov on May 18, 2021.
Three federal teams showcase their success using chatbots to improve customer satisfaction, increase availability, and empower their users to accomplish tasks faster.
Engaging readers who receive hundreds of emails a day is not easy, but it starts with the most critical starting point—empathy for their time.
When’s the best time to tweet? @USAGovEspanol experiments with Twitter—A good following on social media is fundamental to USAGov’s goal of getting clear and helpful government information to Spanish speakers around the country. To make sure we’re reaching the right people at the right time with valuable content, our team began to rethink our USAGov en Español Twitter strategy.— via USA.gov
The U.S. Digital Service has been using Instagram to tell stories about their teams, and the significant strides they are making alongside partner agencies.— via U.S. Digital Service
The Outreach and Marketing team from USAGov helps agencies amplify their key messages through a variety of channels.
Digital.gov
An official website of the U.S. General Services Administration
