Privacy
Security is Everyone’s Responsibility: Delivering Secure, Usable Login for Government
How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.
Human centered design
Take the guesswork out of service design by understanding people's needs.
More News and Events on Human centered design
116 posts
Learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do.
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2021
Join the U.S. Web Design System team as we look at what’s in our latest release: USWDS 2.10.0!
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2020
Join U.S. Web Design System Product Lead, Dan Williams, to hear about what’s next for the design system as we come to the end of 2020.
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2020
In this talk, we will uncover some of these tricks, and show what we all can do to assure that deceptive design patterns stay out of the sites we build.
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2020
Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the three new components for the design system.
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2020
Federal Crowdsourcing
Federal Crowdsourcing Webinar Series, Episode 14: Putting Open Data to Work for America’s Communities
Learn how federal agencies can leverage The Opportunity Project’s adaptable toolkit to engage cross-sector collaborators and rapidly prototype digital products powered by federal open data.
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2020
Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.
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2020
Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.
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2020
Watch U.S. Web Design System Product Lead, Dan Williams, as he talks about the design system and answers participant questions.
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2020
This talk will offer insights and tips on how to best design and translate surveys and other government materials aimed at reaching non-English speaking members of the public.
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2020
Join U.S. Web Design System Product Lead, Dan Williams, as we discuss the USWDS and answer your questions.
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2020
In part two of this multi-part YouTube Live series, learn how User-centered design is a practice honed by the American tech industry
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2019
Collaborating for Better Design, Technology, and User Experience
Overview of initiatives across Federal government that focus on IT design, development and accessibility.
The U.S. Web Design System team will show you how to get started with USWDS 2.0: how to set up your project colors, fonts, and more.
2018
Finding Usability Testers: Tips from an Army Recruiter
An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).
Managing Custom Software Development in Government When You’re Not a Software Engineer
As custom software development becomes integral to accomplishing any program’s mission, many managers in government find themselves faced with handling the unfamiliar: overseeing the design and implementation of a digital product that is functional, user-friendly, and necessary for realizing your program’s mission.
Vets.gov: A Modern Software Development Environment in Government
When people think of government software, they often think of COBOL and PowerBuilder 5, with manual software deploys every three to six months on a fixed number of machines in a government-run data center. This perception is sometimes justified, but sometimes entirely wrong. Regardless, the perception makes many developers reluctant to work for the government
VA Innovators Network Program: Ahead of the Curve in Healthcare Innovation
VA Innovators Network Program Selected as FedHealth IT Innovation Award Winner This month, FedHealth IT announced that the U.S. Department of Veterans Affairs Innovators Network Program was selected as a 2017 recipient of the FedHealthIT Innovation Award. FedHealth IT recognized 25 Federal Health
Improving Customer Experience with Digital Personas
Keeping the customer’s needs front and center is important when developing new digital tools. We recently developed a set of user personas as part of our work to establish a more robust—and data informed—understanding of the individuals that engage digitally with the National Archives (NARA). User personas are fictional, but realistic representations of key audience
