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Guidance on building better digital services in government
Find out how to incorporate diversity, equity, inclusion, and accessibility (DEIA) into digital experiences.
When digital experiences are designed to be inclusive, they are accessible to all — people with diverse abilities, people who speak different languages, and people from diverse cultural, ethnic, and economic backgrounds. Inclusion creates a better user experience for everyone. When we consider inclusion from the start of designing digital experiences, we create a wider impact for the products and services we design.
Learn how designers in the federal government leverage design methods to build a foundation for improved customer experiences for all people.
See the U.S. Web Design System’s research report and learn how findings lead to library of guidance and examples focused on key digital interactions that foster effective, inclusive, and equitable digital experiences.
Learn how to respectfully use someone’s pronouns.
A quick-start guide for embedding accessibility and inclusive design practices into your team’s workflow.
Use these strategies and actions to meet your diversity, equity, and inclusion goals.
Discover how USA.gov tailors its benefit finder experience for both English and Spanish-speaking users through culturally nuanced content. Through dual-track language research, a bilingual support team, and A/B testing, USA.gov ensures that more users receive relevant, empathetic, and user-friendly content. The USA.gov team also identified and addressed recruitment challenges to interatively improve its ongoing research processes.— via USA.gov
The Department of Justice recently marked the 24th anniversary of Executive Order 13166, which aims to improve access to federal services for individuals with limited English proficiency (LEP). Its Civil Rights Division reviewed language access plans across federal agencies, emphasizing progress in hiring and staff training, improving language assistance services, and expanding multilingual content. The department is committed to eliminating language barriers in federal programs, improving communication and access for all communities.— via Department of Justice
To help agencies evaluate the accessibility of their digital products, GSA is making it easier to create Accessibility Conformance Reports through its new OpenACR Editor.
On April 8, Attorney General Merrick B. Garland signed a final rule under Title II of the Americans with Disabilities Act (ADA) to ensure the accessibility of web content and mobile applications for people with disabilities. This final rule clarifies the obligations of state and local governments to make their websites and mobile applications accessible. Learn more about this rule and why the Attorney General believes it will “break down barriers that have kept people with disabilities from fully participating in American Life.”— via Department of Justice
TTS highlights Latinx employees in civic tech by outlining how ethnicity is defined and reported, and its importance in designing better products and services.
An inclusive culture contributes to a sense of belonging, promotes a healthier and more empowering workplace, respects differences, and optimizes for equal opportunities.
Establishes new standards for AI safety and security, protects Americans’ privacy, advances equity and civil rights, stands up for consumers and workers, promotes innovation and competition, advances American leadership around the world, and more.
Summarizes the eight sections of the Executive Order: New Standards for AI Safety and Security; Protecting Americans’ Privacy; Advancing Equity and Civil Rights; Standing Up for Consumers, Patients, and Students; Supporting Workers; Promoting Innovation and Competition; Advancing American Leadership Abroad; and Ensuring Responsible and Effective Government Use of AI.
This case study describes how two civic designers at different agencies embed equity in civic design to transform federal customer experience.
An overview of how to design and deliver accessible digital products and services in the federal government
A deeper look at accessibility: what to do, how to do it, and why it matters.
21 posts
Discover how USA.gov tailors its benefit finder experience for both English and Spanish-speaking users through culturally nuanced content. Through dual-track language research, a bilingual support team, and A/B testing, USA.gov ensures that more users receive relevant, empathetic, and user-friendly content. The USA.gov team also identified and addressed recruitment challenges to interatively improve its ongoing research processes.— via USA.gov
The Department of Justice recently marked the 24th anniversary of Executive Order 13166, which aims to improve access to federal services for individuals with limited English proficiency (LEP). Its Civil Rights Division reviewed language access plans across federal agencies, emphasizing progress in hiring and staff training, improving language assistance services, and expanding multilingual content. The department is committed to eliminating language barriers in federal programs, improving communication and access for all communities.— via Department of Justice
To help agencies evaluate the accessibility of their digital products, GSA is making it easier to create Accessibility Conformance Reports through its new OpenACR Editor.
On April 8, Attorney General Merrick B. Garland signed a final rule under Title II of the Americans with Disabilities Act (ADA) to ensure the accessibility of web content and mobile applications for people with disabilities. This final rule clarifies the obligations of state and local governments to make their websites and mobile applications accessible. Learn more about this rule and why the Attorney General believes it will “break down barriers that have kept people with disabilities from fully participating in American Life.”— via Department of Justice
TTS highlights Latinx employees in civic tech by outlining how ethnicity is defined and reported, and its importance in designing better products and services.
In this blog, six Technology Transformation Services (TTS) employees share stories of identity and their paths into public service.
Highlights from the Web Managers Community of Practice panel that shared how to get the right team in place to create a trusted, seamless online experience for all your customers.
Modern digital services require a close connection between federal agencies and contractors, as well as customers and other stakeholders. Use these five practical tips to attract and empower contractors who value diversity, equity, inclusion, and accessibility.
This case study describes how two civic designers at different agencies embed equity in civic design to transform federal customer experience.
Brian Whittaker, acting Chief Innovation Officer at the Federal Deposit Insurance Corporation (FDIC), shares his personal reflections on the importance of a diverse workforce in government and civic tech.
For the second year, college and university students are leveraging the TOP model from Census to build hands-on skills and address some of our nation’s most pressing challenges.
Since 2003, one program in GSA’s Technology Transformation Services (TTS) has been leading the way in which the government serves the Spanish-speaking community in the U.S. That program is USAGov en Español, the official guide to government information and services in Spanish.
Customer experience touches all of the work we do. From Web to mobile to contact centers and social media, we need to not only be aware of our customers’ experiences but also respond quickly and make changes that will enhance their experiences.
Digital.gov
An official website of the U.S. General Services Administration
