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Guidance on building better digital services in government
A website redesign doesn’t have to be a big project. By approaching it as a process of iteration, we launched a refreshed site in the span of several weeks.— via 18F
The Office of Natural Resources Revenue recently completed a site-wide content inventory and audit. Here is how they modified an existing content inventory spreadsheet to act as a functional database for enhancing content throughout the site.— via Office of Natural Resources Revenue
Project handoffs are not simple. Teams have their own cultures and work styles. Without planning, a project could lose institutional memory, time, quality, and funding when it passes from one team to the next. Here are 6 lessons we learned as a recent project changed hands.— via USA.gov
In celebration of Hispanic Heritage Month, NASA is releasing new content for Universo curioso de la NASA, the agency’s first Spanish-language podcast. A five-episode season will start Tuesday, September 19, with new episodes released weekly. In each episode, Universo curioso will highlight the contributions of NASA’s Hispanic and Latino workforce to the agency’s groundbreaking work in Earth and space exploration. The season features interviews with NASA experts, including an astronaut, a space weather scientist, an astrochemist, and oceanographers. Episodes focus on some of NASA’s top missions, bringing the wonder of exploration, space technology, and scientific discoveries to Spanish-speaking audiences around the world.— via National Aeronautics and Space Administration
A 10-year recap of GSA’s Digital Analytics Program (DAP) highlights its impact on federal government agencies and the public, high-level observations using government-wide website analytics and trends, and new goals set for the next decade to help generate useful answers to meaningful questions to make government websites better.
Content audits can be tedious. Two content designers discuss why we do them anyway, and how to get started.
Around 800,000 low-income American families receive cash assistance through Temporary Assistance for Needy Families (TANF) each month. 18F and the Administration for Children & Families’ Office of Family Assistance partnered on building a new data portal for TANF. We caught up with Office of Family Assistance leaders to see how their agency is continuing with the work.— via 18F
Over the next few months, CISA will initiate major changes to the .gov top-level domain (TLD) tech infrastructure, laying a foundation for the services we will offer in the coming years.— via DotGov Registry
In fall 2023, we’ll launch a new registrar: a better way to get and manage a .gov domain.— via DotGov Registry
Accessible design and development practices help us build inclusive experiences. But we can lose sight of the people we serve if we don’t steadily work to better understand our users. To create accessible experiences, avoid these mistakes.— via 18F
What is the best case style to use for titles and headings? For the new USAGov websites, we discuss the decision to use sentence case on USAGov products.— via USA.gov
Today, the Office of Management and Budget (OMB) released its latest updates to the President’s Management Agenda (PMA). This quarter, the Implementation Leads for Customer Experience (Priority 2) share updates on where we are with this PMA priority.— via Performance.gov
Bots can help us improve our inclusivity by gently nudging us to use more appropriate language, explaining why some terms are offensive, and prompting us to consider others.
VA now offers accessibility to blind Veterans so they can independently read decision letters online.— via U.S. Department of Veterans Affairs
Facilitating a workshop can feel like a daunting task. Here at 18F, we’ve identified seven tips to keep your workshop organized and flowing, despite unplanned scenarios.— via 18F
Members of the Office of Natural Resources Revenue team recently completed the free, six-course Trusted Tester accessibility compliance training and certification from the Department of Homeland Security. Here’s what they learned, and how they applied this new knowledge to the two websites they manage.— via Office of Natural Resources Revenue
As plain language writers and editors, we need to demonstrate the value we bring to projects. This writeup explains how to calculate the costs of our work and articulate its value.
Digital.gov
An official website of the U.S. General Services Administration
