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Guidance on building better digital services in government
The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach.— via USA.gov
How the discipline of design can help your agency improve customer experience.
Challenge.gov is proud to be part of an ecosystem advancing open innovation in the federal government and engaging the public in open ways. Through the collective efforts of federal challenge managers and the ChallengeGov team, Challenge.gov hosted more prize competitions from a greater number of federal agencies than in previous years. Review fiscal year 2022’s accomplishments, and five goals for FY23.— via Challenge.gov
At 18F, we like to keep in touch with our project partners. 18F partnered with the USGS Water Resources Mission Area from March 2020 to June 2022 on a wide variety of projects together. We caught up with Emily Read, Chief for the Web Communications Branch at USGS Water Resources Mission Area.— via 18F
A peek into GSA’s internal processes for managing their websites and improving digital experience.
We’ve made two recent changes to cloud.gov Pages to make website deployment faster so you can focus on your code, design, and content.— via Cloud.gov
The U.S. Web Design System (USWDS) includes five design principles that facilitate human-centered design. In this post, we look at the work our team does to make sure we’re meeting each principle.— via Office of Natural Resources Revenue
At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media. Using stories has helped us increase our engagement rate and our number of followers as we deliver helpful information to people. Stories may be a good addition to your agency’s social media strategy, too. These three tips can help you get started.— via USA.gov
We listened to feedback from people who use our materials in various languages to make sure people could find the information they need most, in the language they prefer. Now we’re relaunching our pages in multiple languages.— via Consumer Financial Protection Bureau
The beginning of the year is a good time to hunker down, reflect on the past, and envision the future. We brought some of that reflection into a design chapter meeting, where we asked the team: “What did you learn in 2022? What are you looking forward to in 2023?” Here’s what some of our team members had to say.— via 18F
The Benefits Studio is seeking feedback and collaboration as it explores texting as a tool to improve the public experience of benefits programs.
We’re spreading the #GovLove with Performance.gov the week of February 13th to celebrate public servants like you! Prepare your hearts to be warmed.— via Performance.gov
Managing government websites is a targeted exercise. Here are 5 steps to help you build and maintain a successful one.
Nine areas to focus on in the coming year to take your digital sites and services to the next level.
What is design, who are designers, and how can they help your agency? Learn how to build a design team that can help your agency solve “wicked problems” and be more innovative.
We’ve conducted several studies where we’ve noticed gaps in our onrr.gov personas, so we decided to revisit them.— via Office of Natural Resources Revenue
Digital.gov
An official website of the U.S. General Services Administration
