In this talk, we will provide better understanding of how CFPB conducts email A/B testing, see examples of email A/B tests, and discuss lessons learned.
2021
Research
News and Events on Research
226 posts
A Dashboard for Privacy Offices
A Dashboard for Privacy Offices—Through work funded by 10x, a team from 18F investigated how technology can help busy privacy offices manage your PII, and make their work more accessible and understandable for the public.— via 18F
Join U.S. Web Design System Product Lead, Dan Williams, to hear about what’s next for the design system as we come to the end of 2020.
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2020
Product lessons from the front lines of COVID-19 civic tech response
Two Presidential Innovation Fellows share how we can build digital services quickly without compromising quality for the public in times of crisis.
Presidential Innovation Fellows
2 Lessons Tech Leaders Can Learn From Unprecedented Health Research
Presidential Innovation Fellows believe that representation, communication, and data fuel a strong product launch. Here’s how we put them to work at the National Institutes of Health.
User Experience
2020 Government UX Summit: July 28, 29, and 30
A remote event covering user experience (UX) methods, service design, and managing UX in the government.
2020
Join us for a discussion about the value of journey mapping, and how to adapt the mapping process to make the most out of remote collaboration.
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2020
History Hub is a crowdsourcing platform that helps the public find historical records.
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2020
Customer Experience
A Guide For Agencies Building CX Capacity
GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.
We’ll show you how easy it can be to wrangle data and engage in technical discussions surrounding data, artificial intelligence, machine-learning models.
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2020
Learn the methods used by 18F and the State of Vermont as they conducted discovery research to understand and improve the experiences of Vermonters who utilize healthcare and economic assistance programs.
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2020
This talk will offer insights and tips on how to best design and translate surveys and other government materials aimed at reaching non-English speaking members of the public.
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2020
UX
Call for Participation: Government UX Summit 2020
We’re looking for speakers to share their experiences as UX practitioners in government.
Improving the Experience of Federal Grant Reporting
The 10x Federal Grant Reporting project team at GSA is investigating opportunities to make the grant reporting process more efficient.
We know there are many ways to use A/B testing to inform decision making at your agency – this is a quick introduction on the many ways CFPB has used it to improve UX across their website.
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2019
Feedback-Driven Updates to the PRA Guide
This week, the Office of Information and Regulatory Affairs (OIRA), clarified the process for information collections associated with the Paperwork Reduction Act (PRA). These changes include an easy to understand chart that lays out the steps for this sometimes hard to understand process, and are a direct result of the feedback they’ve been getting from the community.— via The Guide to the Paperwork Reduction Act
Human-centered design for IT centralization
Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve.— via 18F
We have a lot of forms in government, and many of them would benefit from better design. In this talk, Caroline Jarrett will explore a curriculum she’s working on about how to design forms.
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2019
In this webinar, Freddie Blicher, an analyst for the Digial Analytics Program, will discuss how to think about sessions and unique pageviews in reporting and content analysis.
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2019
How should designers collect data and how can they use that data to inform their work? Dalia El-Shimy, UX Research Lead at Shopify’s Montreal Office, will share how her team uses mixed methods research in support of its design decisions.
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2019
