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Guidance on building better digital services in government
This week, we’re exploring what it means to measure performance, and we’re taking a look at how listening to customers is the best way to continuously improve websites and digital services.
Spotlight Story: Pioneering Open Source at the CFPB—Open source software is a fundamental aspect of how the Consumer Financial Protection Bureau has served the public in its short history. In April of 2012, nine months after opening its doors, they released their source code policy, based on the work of the Department of Defense, along with their first two open source projects. Just six days later, they accepted their first pull request. Though a minor change, this was the first documented contribution to a federal government open source codebase by a member of the public.— via Code.gov
GSA’s 10x program funds the best ideas from federal employees across government.
When’s the Best Time to Tweet? @USAGovEspanol Experiments with Twitter—A good following on social media is fundamental to USAGov’s goal of getting clear and helpful government information to Spanish speakers around the country. To make sure we’re reaching the right people at the right time with valuable content, our team began to rethink our USAGov en Español Twitter strategy.— via USA.gov
Essential information that government product managers should know about cloud.gov.
How to Test Websites for Accessibility—Use both manual and automated testing methods to create accessible websites.— via Digital.gov
Federal employees interested in robotic process automation should join the RPA Community of Practice as their agencies commence their RPA programs.
Giving Users the Information They Crave: Data and Analytics Tips From USAGov en Español—User data guides what we do at USAGov. Without it, we wouldn’t know what government questions people are searching for. And we wouldn’t know how to design our content to make it easier for people to find and understand the answers.— via USA.gov
Digital.gov
An official website of the U.S. General Services Administration
