TTS Bug Bounty Program: 3 Year Review
We’re reflecting on our Bug Bounty program for the last 3 years and highlighting some lessons learned.
News and Updates
Innovative work, news, and ideas from people and teams in government
Social Media
Federal Social Media Week 2020!
2020 has been an unprecedented year for challenges and opportunities in social media. SocialGov’s Federal Social Media Week 2020 will bring you some interesting perspectives on how to keep social media moving and successful for 2021.
Watch Video
2020
Customer Experience
Federal Student Aid’s New Virtual Assistant Offers Model for Improved Customer Service in Government
Aidan, Federal Student Aid’s new virtual assistant, gives customers instant responses to questions about financial aid, loan balances, repayment plans, where to find pages on StudentAid.gov, how to identify their loan servicers, and more, without having to contact a call center.
In this talk, we’ll focus on content creation and how accessibility supports multilingual work.
Watch Video
2020
Archivist Memorandum to Agency Heads on Presidential Transition
Archivist Memorandum to Agency Heads on Presidential Transition—On Monday, November 30, the Archivist of the United States sent a memorandum to agency heads reminding them of the importance of records management during a presidential transition. In this memo, the Archivist emphasizes that in order to have a successful transition, it is crucial that agency heads work with their Senior Agency Official for Records Management and Agency Records Officers to ensure that this message is communicated within the agency and that all agency officials and employees are properly briefed on their records management responsibilities. Review the resources posted on their website for additional information about federal records management during transition.— via National Archives and Records Administration
Deceptive Design: How to Identify and Combat Consequence Design
Deceptive Design: How to Identify and Combat Consequence Design—Consequence design is part of everyday life. Deceptive techniques like “dark patterns” and “hostile design” trick people into taking unintended actions—learn how to prevent them from sneaking into our design work.— via Digital.gov
Robotic Process Automation
State of Federal RPA Report: Adoption and Impact of Robotic Process Automation in the Federal Government
The report describes the maturity and growth of RPA programs to convey agency progress in digital transformation and automation.
Join U.S. Web Design System Product Lead, Dan Williams, to hear about what’s next for the design system as we come to the end of 2020.
Watch Video
2020
This presentation lays out USPS.com’s continuous improvement approach and how it combines analytics and customer feedback with iterative heuristic reviews, design, and usability testing to monitor, improve, and evolve the USPS.com CX.
Watch Video
2020
Panelists will discuss the challenges of transitioning and the benefits of transitioning from military to civilian service in the IT field.
2020
Artificial Intelligence
Overview of NIST Initiatives on Artificial Intelligence Standards, Principles, and Critical AI Issues
In this webinar, experts from the National Institute of Standards and Technology provide an overview of their key artificial intelligence initiatives including responsible, trustworthy, and explainable AI.
Watch Video
2020
Federal Crowdsourcing
Federal Crowdsourcing Webinar Series, Episode 15 — 10x: Transforming Technology Through Agile Investments
In this webinar, we will discuss GSA’s incremental investment program, 10x, which is modeled after modern venture capital best practices and start up studios.
Watch Video
2020
Metrics
Zero Pageviews Is Your Goal: Finding Problem Pages with Website Analytics
Improve customer experience by turning your website analytics upside down to track the numbers for pages you DON’T want visitors to see.
Plain Language
2020 Federal Plain Language Summit
Join us for discussion from government and private-sector leaders on how to advance plain language in government communications. Hear lessons learned and victories of every size.
2020
Acquisition
Discovery BPA Evaluation Process: How to Operationalize this Practice
This guide provides acquisition professionals the steps and resources needed to operationalize the evaluation process developed for the Discovery BPA.
Security
True Crime Detectives: How We Used Free Web Metrics Tools To Uncover a Cybersecurity Incident
Join USA.gov as we slowly uncover a conspiracy to scam Americans using fake government websites… and then try to foil the caper!
Transition Post 3: Managing Official Email and Social Media Accounts
Transition Post 3: Managing Official Email and Social Media Accounts—As part of their federal government transition series, this third post highlights the need to manage official email and social media accounts of senior officials as they enter and exit Federal Service. It is very important for these officials to keep personal materials separate from official accounts or systems. This avoids the laborious and difficult task of reviewing voluminous materials when leaving the agency.— via National Archives and Records Administration
DAP Learning Series
Analytics Case Study Part 3: Action
In this webinar, we’ll address how to use the analysis and insights you created using DAP Google Analytics, to take action.
Watch Video
2020
Product lessons from the front lines of COVID-19 civic tech response
Two Presidential Innovation Fellows share how we can build digital services quickly without compromising quality for the public in times of crisis.
Transition Post 2: Entrance and Exit Checklists for Senior Officials
Transition Post 2: Entrance and Exit Checklists for Senior Officials—This post in their federal government transition series highlights the specific resources we have created for senior officials entering and exiting Federal Service. It is critically important these officials are aware of their records management responsibilities. Our Documenting Your Public Service guide includes Model Records and Information Management Entrance and Exit Checklists. These checklists serve as models for records management staff to adapt for use in their own agencies.— via National Archives and Records Administration
