In today’s environment, federal teams are continually improving and transforming digital services. Teams and organizations are becoming more agile over time, learning new processes, techniques, and skills that allow them to implement digital services faster and more iteratively. Adapting to calls for a better customer experience, increased accessibility for all, and a more agile approach requires change — technical change, culture change, and more.
Join this event to learn more about digital services and transformation and hear from a cross-agency panel about how they are approaching organizational culture and change. We’ll answer questions like:
- Why is culture important?
- What cultural changes are needed to modernize digital services?
- How and when should we use change management?
- What are the outcomes? How do you measure success?
- What are some practical steps to get started?
- How can we modernize user experience research?
- What is the biggest challenge in building high-performing digital teams?
- How do you engage with stakeholders throughout the process?
We’ll kick off the event with a panel discussion moderated by Marisa Levine, Presidential Innovation Fellows director of events and community partnerships, followed by Q&A.
Speakers
Alex Glade — Presidential Innovation Fellows (PIF)
Alex Glade is a Presidential Innovation Fellow detailed to the National Geospatial Intelligence Agency and serves as an advisor for the agency’s leadership on Culture and Leadership Development. She began her professional career as an Army Engineer and led various teams in the U.S. and Asia. Prior to PIF, Alex helped launch several companies and nonprofits. She is a parent of two and passionate about the growing national dialogue on early childhood education and development accessibility.
Ann-Marie Regan — National Naval Medical Center (NNMC)
Ann-Marie C. Regan, MSOD, is the special assistant for organizational development at the Walter Reed National Military Medical Center, Bethesda, MD. She plans and designs strategy development and implementation, leads change management and process improvement efforts, coaches executives and teams, and organizes engaging retreats. She supports senior military healthcare leaders in the National Capital Region in complex systems change and through transitions.
Lakshmi Grama — National Institutes of Health (NIH)
Lakshmi is an associate director for dissemination and digital communications at the National Cancer Institute (NCI) within the National Institutes of Health (NIH). She strives to bring these various disciplines to bear to communicate the results of cancer research to people touched by cancer, their caregivers, and researchers. Her current focus is to make sure NCI’s digital strategy is future-ready given the rapid pace of transformation. Lakshmi’s three graduate degrees in Information Science, Applied Linguistics, and English Literature are the foundation for her work in cancer communications.
Marisa Levine — Presidential Innovation Fellows (PIF)
Marisa Levine serves as the director of events and community partnerships for Presidential Innovation Fellows within the Technology Transformation Services (TTS) at the U.S. General Services Administration (GSA). Previously in civic tech, startups, and non-profits, her background is in events, fundraising, culture, and communications. Her passion lies in connecting people and causes.
Patricia Beirne — The Lab at Office of Personnel Management (OPM)
Patty’s practice of design leadership leverages human-centered and systems-oriented methods to build more empathic services and organizations. As principal designer at the Lab at OPM, Patty shapes the creative strategy of the Lab’s portfolio, identifying opportunities to test and refine best practices in civic design at the federal level in a variety of agency contexts. Patty has 20 years experience as a design leader, strategist, and educator applying systems thinking to the human-centered design process. She has built programs and teams poised to address complex challenges in spaces such as education and healthcare.
This talk is hosted by the Web Content Managers Forum Community of Practice and Digital.gov. The Web Content Managers Forum is a community of government employees who share ideas, challenges, lessons learned, and best practices in managing the content of government websites. This community is open to employees of a federal, tribal, state, or local U.S. government agency, working on government digital content. Community members can share news, findings, results, hurdles, and collaborate on issues related to managing government digital content.
